Job Title: Infra Support Engineer

Corporate Title: Associate

Location: Pune, India

Role Description

The Infra support engineer is responsible for handling day to day Infra related tickets which are related to user issues and support the production environment and help maintain production stability.

What we’ll offer you

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy

• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities

• Site Reliability Engineering – utilizing advanced notification and automation;
• Service Request fulfillment to support internal customers.
• Production Support, trouble shooting, Incident and Problem management.
• Managing customer escalations within the defined SLA.
• Acting as primary customer interface for day to day issues and queries.
• Administer standards, policies, and procedures to improve system availability, reliability, recoverability, or manageability.
• Troubleshoot and resolve low-level bugs and issues.
• Support network operating systems, applications, and utility software.

Your skills and experience

Technical Skills

• Pentaho or any other ETL tool.
• Oracle SQL/PLSQL
• Database Administration (DBA)
• Authentication/Authorization concepts.
• OS – Linux/Windows
• Shell scripting
• Cloud concepts.
• DevOps processes.

Experience

• Experience in working in a data centered project.
• Experience of production support.
• Experience of database development using sql/plsql.
• Proven ability to troubleshoot and resolve database issues.
• Experience working with cross-functional teams.
• Experience in monitoring database/servers/load etc.
• Experience in Oracle database/ETL tool is preferred.
• Experience in Cloud (GCP, AWS, AZURE)
• Experience in Automation using Ansible or similar.

Soft Skills

• Problem-Solving: Excellent analytical and problem-solving skills to address complex problems.
• Attention to Detail: Meticulous attention to detail to ensure there is no gap.
• Appropriate communication skills to effectively convey technical information to non-technical stakeholders.

How we’ll support you

• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Please visit our company website for further information:

https://www.db.com/company/company.htm

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.