Job Title: Client Service Analyst

Location: Mumbai, India

Role Description

• Currently PBC Liability Operations Team is into account opening, account closure, account maintenance for the Personal, Private and Business Banking clients of PBC and AWM clients. They also manage centralized activities like the Forex Desk, FEMA Desk, Remittances and Clearing activities for the PBC franchise.
• The position is for a FEMA Desk Operations Manager based out of Mumbai and reporting to the Head, PBC Liability Operations.

JOB ROLE:

• The role would be of ensuring adherence of DB Service Standards w.r.t. to Processes, Customer Service, Internal / External Compliance Standards, Internal / External Audit and Corporate Security.
• Primary responsibility would be to manage FEMA Desk Operations and to maintain and publish various reports as would be required.

What we’ll offer you

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy

• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities

• Ensuring error free and timely reverts to branches w.r.t. FEMA related queries
• Ensuring error free processing of documents basis which FEMA related transactions are completed
• Ensuring timely follow up is done with customers and branches for timely submission of various reports as required by the regulators
• Design & Publication of trackers on TAT & Quality parameters
• Preparation and publication of Regulatory Reports as per schedule
• Preparation and dispatch of various Client communications
• Handling of Foreign Exchange transaction booking of Rates for all Inward and Outward Trade and Non-Trade transactions for PB customers within market hours.
• Ensuring accurate booking of rates for forex transactions.
• Responsible for covering FCY currency position for PB and ensure it is Nil outstanding end of the day.
• Calculating and reporting of Income generated from Forex transactions for PB.

Your skills and experience

Ideal candidate should have experience in the Banking Industry and should have displayed team handling skills in the Retail Business Banking arena.

The ideal candidate should possess the following skills:

• Basics knowledge of FEMA related guidelines
• Should be aware of responsibilities of an Authorized Dealer
• Should have excellent working knowledge of Excel
• Good communication & leadership skills

How we’ll support you

• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Please visit our company website for further information:

https://www.db.com/company/company.htm

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.