For over 150 years, our dedication to being the Global Hausbank for our clients has been driven by our people – in around 60 countries and across more than 150 nationalities. Their deep understanding, insights, expertise and passion help our clients navigate an increasingly complex world – be it in our Corporate Bank, our Private Bank, our Investment Bank or our Asset Management division. Together we can make a great impact for our clients home and abroad, securing their lasting success and financial security.

Within Relationship and Transaction Management (RTM), the Implementation & Service (I&S) team is responsible for opening and maintaining accounts for corporate clients, implementing Cash Management and Trade Finance & Lending solutions, and providing daily client support. This combined role leads the RTM I&S team and ensures end-to-end delivery of complex implementations, guaranteeing professional, accurate, and timely service.

Responsibilities

• Lead and develop the RTM I&S team, including service specialists and implementation managers, ensuring MIS reporting, quality assurance and team high performance.

• Manage end-to-end delivery of implementation projects, coordinating stakeholders, technical set-ups, electronic banking training, and ensuring smooth handover to Services.

• Act as the primary contact for a portfolio of corporate clients, responding to account and transaction related inquiries in close coordination with internal departments or other I&S units abroad and ensure high client satisfaction.

• Monitor billing and drive revenue growth, identifying cross-selling opportunities in partnership with Sales, Product, and Coverage teams.

• Govern project scope and documentation, organize client training, and lead escalation meetings to secure first-time-right outcomes.

• Collaborate closely with global & regional I&S, Sales, Product Management and Coverage teams in a dynamic international environment.

• Drive the digitalization journey with clients, leveraging strategic product deliveries and Artificial Intelligence solutions to enhance efficiency and client experience.

• Contribute to strategic initiatives and working groups, acting as Knowledge Owner in specific areas when required

Skills

• Deep understanding of transaction banking services, including cash management and local payment schemes.

• Lead by example with proven people management experience, fostering collaboration, delegating effectively, and building high-performing teams.

• Expertise in planning and delivering complex multi-country projects, using standard project management tools and templates.

• Proficient in Microsoft Office (Word, Excel, PowerPoint) and comfortable with digital tools.

• Excellent communication and influencing skills, with a strong client focus and ability to balance bank and client interests.

• Analytical and problem-solving mindset, ensuring accuracy and continuous improvement.

• Fluent in Portuguese and English, with additional languages considered an advantage.

Well-being & Benefits

• Emotionally and mentally balanced:
  We support you in maintaining good mental health. Benefit from initiatives such as training events, counseling and support in difficult life situations and a culture where you can openly speak about mental health.

• Physically thriving:
  We support you managing your physical health by taking appropriate preventive measures and providing a workplace that helps you thrive.

• Socially connected:
  We strongly believe in collaboration, inclusion and feeling connected to open up new perspectives and strengthen our self-confidence and well-being.

• Financially secure:
  We support you to meet personal financial goals during your active career and for the future.

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.