Job Title: Sales Coverage Support Analyst

Location: Mumbai, India

Corporate Title: Analyst

Role Description

• The Working Capital (WoCA) team is responsible for managing the Financial Supply Chain Program across Corporate Bank’s global locations. The team supports program management, supplier finance onboarding, legal documentation repapering, and static system setups for suppliers. WoCA collaborates with global teams and suppliers to finalize contracts and legal documentation.
• This role focuses on delivering excellent customer service and solutions related to legal documentation and system operations for suppliers based in the US. The analyst will independently and proactively support suppliers, ensuring customer satisfaction, and provide guidance to suppliers and program managers globally. The role also involves offering feedback and best practices to team members to ensure both individual and collective performance meets current and future bank requirements. In some cases, the analyst will assist the supplier program process by connecting with suppliers, liaising with program managers and operations teams, and ensuring compliance with internal guidelines and external legal/regulatory frameworks.

What we’ll offer you

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy

• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities

• Collaborate with global teams to ensure efficient supplier onboarding within agreed Service Level Agreements (SLAs)
• Support program managers in managing certain payables and receivables programs
• Draft standard supplier contracts and contracts of limited complexity
• Oversee the technical implementation of new suppliers from initiation to completion
• Participate in discussions with customers and stakeholders to provide onboarding updates or address contract documentation queries, with guidance from Client Service Specialists for customized or negotiated contracts
• Handle client complaints effectively, including escalation of recurring issues, with guidance from Client Service Specialists

Your skills and experience

• Strong communication skills with internal and external clients
• MBA/Postgraduate degree with at least 2 years of experience (Law graduates preferred)
• Experience in legal documentation vetting and customer service
• Fluency in spoken and written English
• Ability to deliver high-quality work under time pressure and prioritize effectively
• Tech-savvy with good knowledge of MS Office applications
• Team player with strong interpersonal skills, comfortable in multicultural work environments

How we’ll support you

• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Please visit our company website for further information:

https://www.db.com/company/company.html

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.