Job Title: Technology Service Specialist – Identity and Access Management, AVP

Location: Pune, India

Role Description

• The Access Lifecycle Solutions team, a critical component of the Identity & Access Management (IAM) function, is responsible for delivering centralized IAM solutions. These solutions provide standardized and compliant role and permission assignments for application users, encompassing both automated and manual processes.
• We are seeking a highly motivated and experienced Service Operations Specialist to manage the day-to-day service operations for our central Identity & Access Management system. In this role, you will play a pivotal part in ensuring the stability, security, and efficiency of our IAM infrastructure, directly contributing to the bank's operational resilience and regulatory compliance.

What we’ll offer you

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy

• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities

• Vendor Management: Oversee and manage the third-party vendor responsible for Run-the-Bank (RTB) operations, ensuring adherence to Service Level Agreements (SLAs) and operational excellence. This includes periodic reviews, monitoring, and escalations to maintain key performance indicators (KPIs).
• Incident and Issue Resolution: Drive the timely resolution of incidents and issues pertaining to Identity & Access Management products, particularly those hosted on the Google Cloud Platform, minimizing disruption to business operations.
• Risk Management: Proactively identify and escalate operational, regulatory, and other pertinent risks to management, contributing to a robust risk management framework.
• Project Management: Lead and manage smaller-scale projects focused on enhancing IAM services and infrastructure.
• Audit Support: Provide comprehensive support for internal and external audit requests, including solution presentations and the provision of required evidence.
• Data Quality & Monitoring: Implement and control data quality initiatives and establish effective monitoring mechanisms to ensure the integrity and performance of IAM systems.
• IT Service Management: Execute IT Service Management processes, including Incident Management, Knowledge Management, Problem Management, and Change Management, in alignment with ITIL best practices.
• Continuous Improvement: Analyze tickets and processes to identify opportunities for continuous improvement in IAM implementations, driving efficiency and effectiveness.
• Security & Compliance: Ensure strict compliance with all bank security regulations and control processes, safeguarding sensitive identity and access data.
• Operational Execution: Independently manage and resolve incidents and service requests, contributing to seamless day-to-day operations.
• Business as Usual (BAU) Activities: Perform daily BAU activities, including system monitoring and the effective handling of business escalations.
• Application Support: Provide comprehensive support across multiple applications within the Access Lifecycle Solutions portfolio.
• System Stability: Ensure the stability and resilience of IAM systems through meticulous planning and execution of patching, upgrades, Disaster Recovery (DR) activities, non-compliant requirement remediation (CSO), Workbench activities, and vulnerability management.
• Defect Management: Drive defect management processes to ensure timely identification, triage and resolution of system defects.
• Vendor Compliance: Enforce vendor adherence to the bank's stringent security and regulatory compliance policies.
• Stakeholder Communication: Maintain effective communication channels with Application Management, Engineering, Operations, and business teams, fostering collaborative relationships.

Your skills and experience

• Educational Background: A completed degree in Information Technology, Computer Science, or a comparable qualification.
• Operational Expertise: Proven experience in service operations of large-scale and complex IT systems within a demanding enterprise environment.
• IAM Domain Knowledge: Mandatory in-depth knowledge and practical experience with access lifecycle systems, specifically focusing on request and approval workflows, provisioning, recertification, and admissions/exits processes.
• ITIL: Solid understanding and practical application of ITIL processes.
• Cloud Platform Experience: Familiarity and experience with major cloud platforms (e.g., Google Cloud Platform).
• Vendor Management Skills: Demonstrated experience in effectively managing third-party vendor teams, including performance monitoring and relationship management.
• Communication Excellence: Exceptional written and verbal communication skills, with the ability to articulate complex technical information clearly and concisely to diverse audiences.
• Problem-Solving: Strong analytical and problem-solving abilities, with a methodical approach to troubleshooting and issue resolution.
• Attention to Detail: Meticulous attention to detail and a commitment to maintaining high standards of quality and accuracy.

How we’ll support you

• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Please visit our company website for further information:

https://www.db.com/company/company.html

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.