DB Global Technology is Deutsche Bank’s technology centre in Central and Eastern Europe. Since its set-up in 2013, Bucharest Technology Centre (BEX) has constantly proven its capacity to deliver global technology products and services, playing a dynamic role in the Bank’s technology transformation.

We have a robust, hands-on engineering culture dedicated to continuous learning, knowledge-sharing, technical skill development and networking. We are an essential part of the Bank’s technology platform and develop applications for many important business areas.

Role Intro

INMAP (Input Management Platform) is a core enterprise platform used for large‑scale document intake and processing. It provides OCR‑based document classification, data extraction, validation, and export capabilities and is used across multiple business areas. INMAP integrates SmartFIX, a specialized OCR and document processing solution, and extends it with custom workflows, rules, and integrations to downstream systems. A significant part of the platform’s behaviour is implemented using SmartFIX SPL, a domain‑specific scripting language used to define business rules, data mappings, and processing logic.

As an INMAP Application Manager for OCR you will support and operate the INMAP (Input Management Platform). The role focuses on application stability, production support, and continuous improvement, with a strong emphasis on SmartFIX and SmartFIX SPL, which form the core of the platform’s document processing logic. You will act as a key interface between operations, development, and infrastructure teams, ensuring the platform runs reliably, securely, and efficiently.

Core responsibilities

• Operate, support, and troubleshoot SmartFIX‑based document processing flows
• Analyse, troubleshoot, and support SmartFIX SPL scripts used for business logic, workflows, and integrations
• Identify issues related to SPL logic, SmartFIX configuration, or OCR processing, and coordinate fixes with development teams
• Perform and support SmartFIX configuration changes and SPL‑related deployments where required
• Provide Root Cause Analysis (RCA) for incidents involving SmartFIX or SPL logic

Application & platform operations

• Troubleshoot and resolve software and application issues in production and non‑production environments
• Respond to and resolve escalated technical issues related to the INMAP application
• Monitor application health, performance, and security compliance, taking proactive measures to prevent incidents
• Deliver improvements in monitoring, recovery, resilience, and system stability
• Assist in the setup and configuration of new platform infrastructure
• Perform application and database script deployments
• Support incident, problem, and change management activities
• Collaborate closely with development, infrastructure, and cross‑functional teams
• Create and maintain operational documentation, best practices, and troubleshooting guides
• Perform other support‑related activities as required

Skills

• Strong hands‑on experience with SmartFIX
• Strong understanding of SmartFIX SPL
• Ability to analyze, troubleshoot, and understand SPL scripts
• Experience supporting SPL‑based business logic in production
• Experience operating or supporting OCR / document processing platforms
• Strong technical background with excellent problem‑solving and multi‑tasking skills
• Minimum 3+ years of experience in Technical / Application Support
• Strong service‑oriented mindset and production ownership
• Experience in IT Service Operations
• SQL Server experience (mandatory)
• Windows PowerShell experience (mandatory)
• Solid networking fundamentals
• Familiarity with Incident Management processes and tools
• Familiarity with Agile ways of working

Additional skills

• ITIL v3 / v4 certification
• Java knowledge (for understanding surrounding services and integrations)
• Experience working in enterprise / regulated environments
• Experience with monitoring, alerting, and observability tools

Well-being & Benefits

Emotionally and mentally balanced: we support you in dealing with life crises, maintaining stability through illness, and maintaining good mental health

• Empowering managers who value your ideas and decisions. Show your positive attitude, determination, and open-mindedness.
• A professional, passionate, and fun workplace with flexible Work from Home options.
• A modern office with fun and relaxing areas to boost creativity.
• Continuous learning culture with coaching and support from team experts.

Physically thriving we support you managing your physical health by taking appropriate preventive measures and providing a workplace that helps you thrive

• Private healthcare and life insurance with premium benefits for you and discounts for your loved ones.

Socially connected: we strongly believe in collaboration, inclusion and feeling connected to open up new perspectives and strengthen our self-confidence and wellbeing.

• Enjoy retailer discounts, cultural and CSR activities, employee sport clubs, workshops, and more.

Financially secure: we support you to meet personal financial goals during your active career and for the future

• Competitive income, performance-based promotions, and a sense of purpose.
• 24 days holiday, loyalty days, and bank holidays (including weekdays for weekend bank holidays).

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.