Details of the Division and Team:

The Know Your Client (KYC) Operator role focuses on client onboarding (COB) and exceptions in line with regulatory standards and jurisdictions.

The KYC Operator provides regular communication to senior Bank stakeholders on changes in KYC, Anti Money Laundering (AML’) and Anti Financial Crime (AFC) areas and ensures any changes required are implemented with minimum disruptions.

The KYC Operator also assists the Bank’s clients, managing all KYC and account opening requirements with appropriate governance and controls. They operate in an environment of strict adherence to Standard Operating procedures (SOP’s) and Operation Level Agreements (OLA’s) to achieve accurate and timely account opening to help execute trades.

What we will offer you:

A healthy, engaged and well-supported workforce is better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its center.

You can expect:

• Comprehensive Medical Insurance Coverage for Employee and Family

• Life Insurance Coverage

• Additional Pension Scheme (DPLK) on top of Statutory Contribution

• EAP – free and confidential counseling, online work-life resources

• Staff Loan including Housing Loan, Car Loan and Personal Loan

• Hybrid work arrangement

• Comprehensive leave benefits

• Annual health checkup – cost borne by company (once a year; conditions apply)

Your key responsibilities:

• Leads and liaise closely with all business lines in managing the Know Your Clients (KYC) documentation

• Leads and liaise closely with local Anti-Financial Crime Officers (AFC) to facilitate new and existing clients onboarding

• Liaise and work with Auditors

• Liaise and participate with Regional COB team on data gathering, new policy role out and Quality Assurance

• Verification of client data for new and existing clients

• Perform due diligence check, risk assessment, verification of Know Your Clients (KYC) documentation

• Act as a subject matter expert (SME) on client due diligence, identify KYC issues, provide solution or escalate to management

• Conduct regular operational performance reviews and participate in self-assessments

• Ensure adherence to standards, procedures and identify risk mitigants wherever there is a control issue

• Supports the development of an environment where people management and development are the number one priority.

• Coach direct reports and others in the organization, as appropriate

• Actively supports the business strategy, plans and values, contributing to the achievement of a high-performance culture

• Takes ownership for own career management, seeking opportunities for continuous development of personal capability and improved performance contribution

• Acts as a role model for new employees, providing help and support to facilitate early integration and assimilation of their new environment

• Supports tough people’s decisions to ensure people’s performance is aligned with organization imperatives and needs. Addresses individual performance issues, where necessary, to drive for high performance

• Ensure adherence to standards, procedures and identify risk mitigants wherever there is a control issue

Your skills and experience:

• Graduates with good academic records

• Overall experience of at least 5 years in the Banking/Finance industry

• KYC background with a minimum of 2 to 4 years’ experience working in Client Onboarding team

• Experience of working in a highly matrixed environment and accustomed to bridging the gap between disparate organizations and cultures.

• Effective communication skills and able to manage relationships with clients virtually.

• Able to cope well under pressure and meet deadlines

• Teamwork oriented with good interpersonal and communication skills.

• Self-motivated and driven individual

• Ability to lead and manage a team

• Ability to work independently with minimal supervision

• Ability to multi-task.

• Ability to work under pressure with tight turnaround time.

How we’ll support you:

• Flexible working to assist you balance your personal priorities

• Coaching and support from experts in your team

• A culture of continuous learning to aid progression

• A range of flexible benefits that you can tailor to suit your needs

• Training and development to help you excel in your career

About us and our teams:

Deutsche Bank is the leading German bank with strong European roots and a global network. click here to see what we do.

Deutsche Bank & Diversity

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.