Details of the Division and Team:

Deutsche Bank’s (‘DB’) FX Execution Services team (‘FX ES’) are recruiting for an electronic trading client service specialist to support the FX Digital Distribution franchise and Autobahn platform globally.

The team are responsible for managing the requirements of DB’s Foreign Exchange clients across a range of products, services and workflow solutions. Providing support for platform delivery, working with clients to resolve trading, orders and connectivity issues; testing and demonstrating new products / functionality are key areas to manage.

FX ES support and directly engage with a broad range of clients globally; including Hedge Funds, Institutional and Corporate customers, Asset Managers, Pension Funds and Government Agencies.

FX ES operate a global model from Australia, Singapore, Tokyo, UK, Germany and USA, with an emphasis on team collaboration across the global day. This involves working with Sales, Trading, Product and Technology, as well as external venues and vendors.

What we will offer you:

A healthy, engaged and well-supported workforce is better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its center.

You can expect:

• Flexible benefits plan including virtual doctor consultation services

• Comprehensive leave benefits

• Gender Neutral Parental Leave

• Hybrid working arrangement

• 21 days of annual paid leave, plus public holiday

• A culture of continuous learning to aid progression

Your key responsibilities:

• Client service: developing and managing relationships with external clients and vendors, supporting and solving for their FX service and execution needs.

• Partner with our global teams, sharing knowledge, building relationships, and putting client experience at the forefront

• Client support: First line pre & post trade investigation & issue resolution; Trade request, Pricing, Order management queries

• Outage management: Working with IT to restore connectivity, or provide alternate means of client execution, protecting the client

• Risk management: Effectively manage any incidental trade, client, credit, market and operational risk from clients eFX trading activity, including monitoring and managing trading flow for FIX DMA, algorithmic trading, proprietary trading applications and third-party trading offerings

• Product management: Partner with Sales, Trading and Technology to support successful development and implementation of new products/platform to service clients, delivering on local and global initiatives, individually as well as part of the global team, helping to facilitate growth of the e-business by championing innovative high value add activities

• Stakeholder management: Focus on client service, managing relationships FX Sales and Trading, as well as collaborating with our partners in Technology

Your skills and experience:

To be successful in this role you will have:

• Analyst: Knowledge of trading, technology, operations, risk, or client service gained within a financial service institution.

• Associate - 2 to 5 years of experience in financial services within trading, operations, technology, or client service role.

• Knowledge of FX markets particularly FX derivatives

• Understanding of FX digital distribution (multi-dealer platform and vendors) landscape in the region

• Accurate, thorough and highly responsible with a good attention to detail.

• Excellent prioritization and time management skills

• Effective communication skills

• Demonstrate accountability and seeks aide from management when appropriate.

• Display insight and ability in identifying issues and contributes towards resolution

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About us and our teams:

Deutsche Bank is the leading German bank with strong European roots and a global network. click here to see what we do.

Deutsche Bank & Diversity

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.