Senior Director, Commerce Platform (SMB/Mid-Market Sales)
DoorDash
About the Team
Our eCommerce (1st Party Sales/GTM Team) is responsible for the building and scaling of our emerging suite of 1st Party eCommerce products spanning Online Ordering (Websites, Apps, Kiousks), white label Logistics (Drive On Demand), Tableside Order and Pay, Phone Ordering, Customer Support Solutions, Restaurant Rewards, and several other emerging areas focused on helping merchants increase their take home profits. This team is responsible for New Business, Integrations/Merchant Success, Account Management, and partnering with our XFN teams in Product, Marketing, Strategy to drive success for merchants using DoorDash’s Commerce Platform
About the Role
We are looking for an experienced Senior Director to lead our Commerce Platform Organization (Sales, Account Management, Integrations, Merchant Success). In this role, you will lead the vision, strategy, and execution across sales initiatives that drive our company goals. You will work cross-functionally with internal partners (executive leadership, Sales S&O, Product, etc.) to create a high-performing SaaS platform model where you will drive revenue growth, optimize the customer experience, and build offerings that resonate and scale with our customers. As the Senior Director, you will oversee a leadership bench with multiple layers and support a rapidly growing team of specialized sales professionals.
You will report to our Vice President of Sales and Merchant Success within our Sales organization. We expect this role to be flexible in terms of time spent remotely and in-office with the ability to travel as needed for in-person collaboration through training, offsites, team-building events, and other business-related necessities.
You’re excited about this opportunity because you will…
- Transform: Our team is focused on developing an emerging platform model and your leadership will be crucial to shaping the team direction, identifying growth opportunities, and implementing strategies to reach our full potential.
- Build: You are passionate about building a high-performing sales team and optimizing their performance. We are in the early stages of mapping our sales process and you will refine our strategies, optimize our sales funnel, and drive results.
- Execute: The key to our success on our Commerce Platform team is through achieving goals. You will be instrumental in leading and executing strategic sales initiatives to exceed goals.
- Collaborate: This role works closely with our GMs, Product teams, and other internal partners to elevate our offerings. This team acts as the bridge between our customers and our internal teams by harnessing our conversations and technology to give a voice to the customer.
- Motivate: The key input to our success is our people. We are looking for a great people leader who is energized by building programs to develop and grow our people. You will make room at the table to improve engagement on teams and you focus on maximizing performance and engagement simultaneously.
- Learn: Our team embodies customer-obsessed value by learning from the front and remaining attuned to merchant needs. You will leverage the learnings from their conversations with merchants to build processes and programs that help make our merchants’ and people’s lives easier.
- Scale: The scale of our ambition is vast, and we are constantly enhancing existing products and offering new products to our suite of Platform services. You will evaluate the competitive landscape, find product-market fit, and make strategic decisions as we strive to offer the best range of services to our customers.
We’re excited about you because…
- 8+ years of sale leadership experience (Director+), with a mix of Mid-Market, SMB (and Enterprise) experience
- 5+ years of experience as a second/third-line leader and managing multiple layers of sales leadership
- Deep understanding of SaaS platforms, products, and integrations with technology ecosystems
- Proven ability to build, scale, and optimize teams within a platform SaaS model
- Extensive experience with partnering cross-functionally to drive cohesion and success against sales initiatives
- Experience building multidimensional sales teams and establishing goals that align teams
- Demonstrated ability to thrive in ambiguous and fast-paced environments
We expect this position to be filled by 1/4/2025
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
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Compensation
Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location.
In addition to base salary, the compensation for this role includes opportunities for equity grants and sales commission. The estimated pay range for this position represents total on-target earnings (including base salary and on-target incentive pay). Talk to your recruiter for more information.
DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package for all regular employees that includes a 401(k) plan with an employer match, paid time off, paid parental leave, wellness benefit and several paid holidays.
Additionally, for full-time employees, DoorDash offers medical, dental, and vision benefits, disability and basic life insurance, family-forming assistance, a commuter benefit match and a mental health program, among others.
To learn more about our benefits, visit our careers page here.
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.