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Operations Specialist



Plovdiv, Bulgaria
Posted on Friday, February 9, 2024

We’re defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing new markets, developing cutting-edge products, and shaping the future of responsible gaming.

Here, “impossible” isn’t part of our vocabulary. You’ll face some of the toughest but most rewarding challenges of your career. They’re worth it. Channeling your inner grit will accelerate your growth, help us win as a team, and create unforgettable moments for our customers.

The Crown Is Yours

We’re hiring an Operations Specialist to join our SRE Operations team. This team is responsible for leading production incidents from start to resolution and collecting incident data. In this role, you will be responsible for monitoring different components, providing alarm surveillance, and taking corrective actions as necessary or escalating to Engineering Teams. You’ll work with multiple global teams on troubleshooting and fixing issues and production incidents to ensure a world-class customer experience.

What you'll do as an Operations Specialist

  • Ensure constant availability and uninterruptible operation of our multi-service network and customer activity.

  • Provide alarm surveillance, troubleshooting, and resolution of incoming system alerts.

  • Collaborate closely with the other departments to monitor and escalate alerts.

  • Demonstrate situational influence across the team to promote an idea or progress work forward.

  • Proactively initiate the incident management process in response to critical alerts

What you’ll bring

  • Strong grasp of TCP/IP networking concepts and troubleshooting tools (ping, traceroute, nslookup).

  • Familiarity with Windows and Linux server environments.

  • Knowledge of Kubernetes architecture and its application in managing containerized environments.

  • Practical experience in service monitoring using specific tools (DataDog, Grafana, Kibana, PagerDuty).

  • Hands-on experience with Atlassian Stack including Jira, Confluence, and Bitbucket.

  • A team-oriented mindset with strong verbal and written communication skills with fluency in English

  • Willingness to support a 24/7 business and work on shifts including nights and weekends.

Join Our Team

We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don’t worry, we’ll guide you through the process if this is relevant to your role.