Program Coordinator, Multicultural Advancement (MCA), Duke Alumni Engagement and Development (AED)

Occupational Summary

The Program Coordinator is a full-time position that will proactively partner with MCA fundraisers to plan and coordinate activities driving donor identification, cultivation, and stewardship. The Program Coordinator will organize and actively contribute to the development and management of administrative systems and data collection/dissemination to directly support MCA fundraisers. The Program Coordinator will liaise with a broad community of advancement, academic, and administrative teams in support of MCA development goals. The Program Coordinator will report directly to the Director of Development for Multicultural Advancement.

Prospect/Donor Identification, Strategy Development, and Implementation

The Program Coordinator will proactively partner with MCA fundraisers to develop and implement strategies to maximize fundraising impact at each stage of the solicitation cycle. Candidates will be responsible for accurately and creatively illustrating the impact of the work of the university. A variety of tools will be utilized to construct data-driven strategy decisions in each step of the qualification-cultivation-solicitation-stewardship pipeline.

• Identification/Qualification: Analyzes alumni databases and all relevant Prospect Management (PRMA) tools developed to create prioritized lists of prospects for qualification, including mapping potential prospects to key University (campaign) priorities.
• Cultivation: Partners with MCA fundraisers to proactively develop materials to be utilized in donor meetings and materials sent as follow up to donor/prospect meetings based on the donor/prospects' specific interests.
• Cultivation/Stewardship: Develops and implements plans to maximize connecting prospects through campus and regional events.
• Cultivation/Stewardship: Maintains a robust knowledge of university-wide funding priorities and a general knowledge of MCA-focused school and unit funding priorities and develops personalized “touch points” for donors/prospects managed by MCA fundraisers based on prospects’ interest areas.
• Solicitation: Collaborates with MCS and school-based officers to produce one-pagers, white papers, and proposals.
• Stewardship: Designs and implements individualized prospect stewardship and donor relations plans (inclusive of written materials, stewardship meeting strategies, etc.) for all donors in the MCA fundraisers’ portfolios.
• Cultivation/Solicitation/Stewardship: Plans and implements donors’ campus visits related to board exploration, exploration of philanthropic interests, and stewardship of gifts.

Data Management and Reporting

• Using knowledge of the Duke Alumni and Development Database (DADD) and related systems (Enquire, Engage, Tableau), as well as fundraising best practices, the Program Coordinator designs and implements methods to collect, track, and analyze data for the team.
• The Program Coordinator consults with the Director of Development to develop and enhance reports that aggregate meaningful data to be shared with the Assistant Vice President and AED leadership.
• In support of the efforts of the Prospect Management, Research, and Analytics department, the Program Coordinator will conduct research to identify philanthropic prospects and engagement activities that inspire involvement and giving from diverse alumni.

Pan-University Priorities Liaison

• In partnership with the Director of Development, serve as a liaison to frontline professionals in Alumni Engagement and Development and schools/units across all of Duke in support of relevant pan-university priorities.
• Meet regularly with the Director of Development and strategic partners to determine, monitor, and assess fundraising priorities, projects, and proposals in support of assigned pan-university priorities.
  • In partnership with the Director of Development, proactively communicate new and emerging gift opportunities to frontline fundraising teams.
  • In partnership with the Director of Development, assess donor proposals to ensure alignment with programmatic and financial priorities.
  • Provide guidance and documentation to frontline fundraisers regarding pan-university giving priorities.

Stewardship Planning and Coordination

Design, coordinate, and deliver bespoke stewardship activities, such as customized reports and communications from leadership:

• With the Director of Development, manage the crafting and delivery of stewardship plans for MCA donors.
• Serve as liaison to the schools/units to track use of expendable gifts and coordinate the process for generating annual stewardship reports.
• Coordinate with Donor Relations the drafting of individual stewardship reports for pan-university priority donors.

Perform other related duties incidental to the work described herein

The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.

Skills and Qualifications

• Solid knowledge of the fundamentals of fundraising/advancement
• Experience with the Duke Alumni and Development Database (DADD) preferred
• Strong project and data management skills and experience
• Demonstrated ability to organize and follow through with complex tasks to meet deadlines, while also planning, prioritizing and multitasking across multiple areas
• Ambition, creativity, flexibility and resourcefulness in analyzing situations, finding, and recommending appropriate solutions to problems, and implementing action steps
• Keen sense of personal initiative, ability to independently identify opportunities to provide programmatic support/value add, and eagerness to deliver results of the highest quality
• Excellent written and verbal communication skills
• Demonstrated ability to work collaboratively and strategically with diverse constituencies
• Team player
• High level of comfort with ambiguity
• Strong customer service orientation
• Excellent attention to detail
• Commitment to curiosity and continuous learning
• Proficiency in MS Office Suite programs, especially Excel

Preferred Experience

Two or more years of work experience

Minimum Qualifications

Education

Work requires analytical, communications and organizational skills generally acquired through completion of a bachelor's degreeprogram.

Experience

Work requires one year of experience in program administration or involving academic, instructional or counseling activities to acquire skills necessary to plan, coordinate and implement a variety of program activities and events OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE.

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.