Front Counter Staff Assistant

Duke School of Nursing

• School of Nursing Established in 1931, Duke University School of Nursing is among the top-ranked nursing schools. The school is proud of its overarching commitment to educating the next generation of nurse leaders and advancing the role of nurses and nursing in the transformation of health care and in the expansion of health equity. The School of Nursing has an inclusive and diverse community that supports the professional goals of its students, faculty, and staff as they pursue excellence. Comprised of 1,600 faculty, staff, instructors, and students, the Duke University School of Nursing, Duke University School of Medicine, and Duke University Health System are a part of Duke Health. The Duke University Health System is a world-class health care network. Founded in 1998 to provide efficient, responsive care, the health system offers a network of health services. It encompasses Duke University Hospital, Duke Regional Hospital, Duke Raleigh Hospital, Duke Primary Care, Duke Health Integrated Practices, Duke Home and Hospice, Duke Health and Wellness, and multiple affiliations
• Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification.
• Duke University Health System has 6000 + registered nurses
• Quality of Life: Living in the Triangle!
• Relocation Assistance!

GENERAL PURPOSE

Perform duties related to the administrative functions of the Office of Admissions. Perform responsible administrative, secretarial and applicant-engagement duties of a complex academic admissions office. The position requires a mature high-functioning administrator who is able to work independently and reliability in a confidential nature in support of major departmental or divisional activities to maintain efficiency in organizational operations.

SUPERVISOR

This position reports to the Director of Admissions and Recruitment.

ESSENTIAL DUTIES

Data Entry

• Expeditiously and accurately receives and reviews documents delivered to the Office of Admissions; scans/indexes and routes documents utilizing established system.
• Receives, screens, and responds in a timely, professional and accurate manner to inquiries via phone, email, facsimile, in-person or postal service mail.
• Accurately and efficiently loads student prospect data into the electronic recruitment system, known as Slate, as needed.

Customer Service

• Provides exceptional customer service to the admissions team, stakeholders, prospective students and their families, maintaining excellent public relations with both internal and external customers. Serves as the “hub” of the admissions office.
• Serves as the primary entry-to-contact for the Office of Admissions. Triage all incoming calls and directs accurately and appropriately; greets visitors.
• Gathers, sorts, stamps and processes incoming mail; handles all outgoing mail and/or packages. Assists with or independently processes large mailings.
• Greets, screens, and routes students and other visitors to appropriate departmental and campus resources; assists them with the enrollment process.
• Helps prospects utilize online resources. Accurately explains application requirements, necessary documentation, and admissions/enrollment processes; elevating to Admissions Officers/Director as appropriate.

Office Management

• Responsible for opening and closing the office including managing signage and phone messages at times when the office is closed during regular business hours.
• Responsible for answering phones, retrieving messages based on established office procedure.
• Maintain documentation of purchases made by office staff., and produce expense reports through financial reconciling software, Concur.

Perform other related duties incidental to the work described herein.

DEPARTMENTAL PREFERENCES

• This position works primarily on site and in person, with some remote work days.
• This position is best filled by an individual with advanced clerical and data entry skills who also possesses well-developed communication and organizational skills in order to respond to a high volume of inquiries from a variety of constituencies with tact and diplomacy.
• Computer proficiency in Office 360 (Microsoft) and ability to adapt to new electronic communication systems specific to the admissions office, is highly desired.
• The incumbent must be detail oriented, personable and strategic in order to effectively prepare and process the various parts of the application package which are submitted at various times during the admissions cycle.

MINIMUM QUALIFICATIONS

Anticipated Pay Range

Duke University provides an annual base salary range for this position as USD $ 18.55 to USD $27.54. Duke University considersfactors such as (but not limited to) scope and responsibilities of the position; candidate's work experience, education/training, and key skills; internal peer equity; as well as market and organizational considerations when extending an offer.

Your total compensation goes beyond the dollars on your paycheck. Duke provides comprehensive and competitive medical and dental care programs, generous retirement benefits, and a wide array of family-friendly and cultural programs to eligible team members.

Learn more at: https: //hr.duke.edu/benefits/

Education

Work requires a broad knowledge of clerical and accounting principles and practices normally acquired through two (2) years of post-secondaryeducation in administrative support or a related business field.

Experience

Work generally requires three (3) years of related secretarial/clericalexperience to acquire skills necessary to administer complex office functions related to office ma nagement, communications, and budgetary/accounting activities.

OR and equivalent combination of education and relevant experience.

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.