Nurse Manager Operations - Infusion Clinic

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About Duke University Hospital

Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States and is the number one hospital in North Carolina, according to U.S. News and World Report for 2023-2024. Duke University Hospital is the largest of Duke Health's three hospitals and features 1048 patient beds, 65 operating rooms, as well as comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more.

Duke Nursing Highlights:

• Duke University Health System is designated as a Magnet organization
• Nurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses.
• Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification.
• Duke University Health System has 6000 + registered nurses
• Quality of Life: Living in the Triangle!
• Relocation Assistance (based on eligibility)

Duke University Health System seeks to hire a Nurse Manager, Operations for Duke Infusion Clinic who will embrace our mission of Transforming Lives Transforming Care.

Occ Summary

Manage and coordinate patient care and personnel need in a DUHS Clinic; plan, develop, implement and evaluate ambulatory healthcare services, programs and activities.

2A Infusion Center - Provides care to outpatients to include a variety of non-oncology medication and infusion therapies including iron infusions, biologics, blood products, and a wide variety of other outpatient therapies ranging from 30 minutes to 6 hours. The clinic is operational all week and has rotational shifts.

Work Performed

• Manage multi-specialty nursing services delivered within a specific clinic. Manage various personnel actions including, but not limited to hiring, orientation, performance appraisals, promotions, and scheduling; and counsel and conduct formal discipline of clinical staff.
• Collaborate in the development, implementation and expansion of learning opportunities and skill development for all staff.
• Analyze, develop and maintain an effective and efficient nursing care delivery system that reflects patient and family needs across the continuum, achieving desired outcomes.
• Promote education for patients, patient families and the community; participate in direct patient care activities as a targeted strategy for role modeling or information gathering.
• Collaborate with nursing colleagues in ambulatory care to promote optimal utilization of nursing resources among the various clinics. Identify clinical operational needs; manage appropriate level of equipment and supplies and monitors equipment maintenance.
• Assess the environment and make recommendations to ensure optimal patient comfort, safety and compliance with various regulatory bodies (OSHA, JCAHO,etc.).
• Collaborate with Health Center Administrator/Nurse Manager in determining the fiscal requirements of the specific clinic; submit budgetary recommendations, including necessary nursing personnel and patient care materials necessary for the provision of care.
• Cultivate exemplary customer service throughout the organization; promote effective communication skills to include, but not limited to problem solving, assertiveness, and support for team members, feedback, active listening and conflict resolution.
• Develop and implement processes to enhance clinic operations and practices for ongoing quality improvement.
• Develop, document, implement and monitor written policies and procedures reflective of the ambulatory health care site mission settlement and objectives.
• Manage specific clinic in absence of Health Care Administrator/Practice Manager; and be available on-call for emergencies involving the facility, staff members and patients.
• Perform other related duties incidental to the work described herein.
  

Knowledge, Skills and Abilities

• Clinical Quality Management & Service Orientation
• Accountability
• Planning
• Prioritization & Time Management
• Problem-solving & Innovation
• Initiative
• Financial savvy
• Active listening
• Effective communication skills
• Identifying and recruiting top talent
• Developing and retaining talent
• Showing support
• Teambuilding
• Conflict prevention and management
• Motivating and influencing
• Managing vision and purpose
• Working knowledge of regulatory requirements including North Carolina Nurse Practice Act

Minimum Qualifications

Education: Bachelor's degree in Nursing is required. Master's degree in Nursing strongly preferred.

Experience

Three years of experience in inpatient nursing is required.

Degrees, Licensures, Certifications

Must have current or compact RN licensure in the state of North Carolina. BCLS certification required. Nurses hired into leadership positions must obtain a nursing leadership certification within one year of hire. New nurse leaders who are ineligible to sit for an exam because they have not been working in a leadership role for the minimum amount of time required must complete their certification within three months of becoming eligible.

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.