Certified Medical Assistant - Specialty Engagement Center - Endocrine

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Duke Health Integrated Practice

Pursue your passion for caring with Duke Health Integrated Practice, which comprises more than 110 primary and specialty outpatient clinics, extending the reach of Duke Health's mission across the state of North Carolina.

$7,500 Commitment Bonus for qualifying candidates!

JOB LOCATION:

Specialty Engagement Center - Endocrine - Durham NC

JOB SUMMARY:

We are seeking a Medical Assistant, Certified in our Specialty Engagement Center - Endocrine clinic located in Durham, NC to be an integral member of the healthcare team to provide direct and indirect care to patients.

JOB DUTIES AND RESPONSIBILITIES:

• The Medical Assistant in the Specialty Engagement Center will answer incoming calls for ambulatory clinics in an assigned specialty area and performs administrative and patient care supportive duties under the direction of a licensed nurse.
• Routes messages in EPIC assists with medication refills, and performs other duties as needed.
• Acts as a patient advocate for patients and patient needs
• Responds to patient requests for health information.
• Reports obtained medical information from patients and referring physicians accurately, completely and timely.
• Disseminates messages according to standard work in assigned specialty area.
• Demonstrates a positive, concerned, and sensitive response in the work environment
• Interacts with patients, providers, community services and all personnel in a professional and courteous manner.
• Demonstrates respect for individual, cultural, and social differences.
• Maintains confidentiality of information regarding patients, providers, co-workers.
• EPIC experience preferred

JOB ELIGIBILITY REQUIREMENTS:

• Graduation from accredited Medical Assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) strongly preferred.
• High school or GED graduation required.
• Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. Please indicate on resume which certification you have, the certification number, and expiration date.
• BLS required
• Level I -- No experience required.
• Level II -- 1 year of clinical experience as a Medical Assistant, Certified in a clinical setting.

JOB HOURS:

The schedule for this position is day shifts.

Job Code: 00004261 MEDICAL ASSISTANT, CERTIFIED
Job Level: C2

Some roles within our organization may encompass essential job functions requiring distinct physical and/or mental capabilities. Further details and accommodation requests will be addressed by individual hiring departments.

Duke Health Integrated Practice is dedicated to Equal Opportunity Employment, fostering a diverse workforce without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

We aspire to build a community grounded in collaboration, innovation, creativity, and belonging. Our shared achievements rely on a dynamic exchange of ideas, flourishing best when a multitude of perspectives, backgrounds, and experiences thrive. Upholding these values is a collective responsibility within our community.

This job description aims to outline representative responsibilities for this title, not an exhaustive account of specific duties. Employees may be assigned job-related tasks beyond those explicitly outlined here.