PATIENT SERVICE ASSOCIATE

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke Health's Patient Revenue Management Organization

Pursue your passion for caring with the Patient Revenue Management Organization, which is Duke Health's fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions.

Occ Summary Work PerformedN/AKnowled ge,Skills and AbilitiesLevel Characteristicsmanagement.Explain billing t opatientsand procedures.Check-outskills. Knowledge of medicalSchedule te stsandprocedures. Complete and distributeancillary service requisitions. according to PRMO credit and collection policies. Determine the amountSt rongverbal and written communication. Basic PC and data entryAnswer tele phone,take and deliver messages to physicians, nurses andterminology and telephoneetiquette. Demonstrated ability to organizerelationships with o thers. Must be able to apply specific departmentalrelating to verifyingp atient information, collecting payments andscheduling. Position also inv olves customer service, messageCoordinate and participate in a varietyof duties associated with dailypolicies rules and regulationsmaintainingrec ords and forms.establish and maintain effectiveclinic preparation proces s,completely and timely.Disseminate messages according to practice commu nication standardsPrepare for clinic visits by reviewing next day patien ts and completingpatient identification, patient check in/out, chargepos ting, cashothers. Report obtainedpatients. Make return appointments bysc heduling patients into themedical information from patients and referrin g physicians accurately,charts.Check-in patient upon arrival in the prac tice.Enter pre-visit orders and preparenew patient charts. Pick up X-ray s,encounter forms.reports, petty cash and collections bag. File historys heets, ancillaryIDX.on insurance plan.Prepare encounter forms. Investiga te and account formissing encounter forms. Audit encounter forms forcomp leteness andpreparation and referralspatient record documentation.Return medical records. Attachforms and obtain signature as required bypolicy and procedure.the primary care physician or referring physician andsched uling testsAccurately identify the appropriate account for patientvisit. PresentIdentify correct patient information in IDX. Verify patient demo graphicpatient specific chart documents and requisition/transmittcardsas indicated by procedure. Coordinate allBatches encounter formsoral docum ents.private physician officedata. Edit IDX as needed.insurancechargepos ting inreports and all other requiredHIPPA/Medicare documentsto theCopy, file and distributedistribution, ancillary scheduling andaccuracy befor e batching.labs/procedures as requested. Maintaincorrectappointmenttype, enteringnext day preparation activities.management andpatient appointmentand prioritize work, provide oraloffice charts, medical records,andedu cate patients on requiredof cash to be collected basedCompletes allIDX c heck-in files andbalances on accounts due. Imprint allmanageall appropri ate alerts. Collect and post co-payments andand written instructions,int eract tactfully with customers and

Minimum Qualifications

Duke is an Equal Opportunity Employer committed to provi dingemployment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, geneticinformati on, national origin, race, religion, sex (including pregnancyand pregnan cy related conditions), sexual orientation or militarystatus.

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Duke aspires to create a community built on collaboration,inno vation, creativity, and belonging. Our collective success depends onthe robust exchange of ideas—an exchange that isbest when the richdiversity of our perspectives, backgrounds, and experiences flourishes.To achieve this exchange, it is essential that all members of thecommunity feel se cure and welcome, that the contributions of allindividuals are respected , and that all voices are heard. All members ofour community have a resp onsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University andDuke University Healt h System may include essential job functions thatrequire specific physic al and/or mental abilities. Additionalinformation and provision for requ ests for reasonable accommodation willbe provided by each hiring departm ent.

Education

Work requires knowl edge of basic grammar and mathematical principlesnormally acquired throu gh high school education

Experience

Minimum of one y ear of work experience in directly communicating andproviding service to patients or public; preferably in a healthcarerelated field. Experience in effectively coordinating multiple tasks oractivities.

Degrees , Licensures, Certifications

N/A

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends onthe robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.