Job Characteristics:

Develop and maintain a shared services model within the HR function. Manage the HR information system and self-service tool. Use data from case to drive business transformation and process updates. Collaborate with HR COE’s to continually enhance employee experience.

An HR Service Delivery Manager plays a crucial role in ensuring that HR Operations services are delivered efficiently and effectively within a global organization.

Responsibilities:

• Manage HR Service Delivery Team: Supervise and lead the HR service delivery team to ensure smooth operations.
• Develop HR Strategies: Create and implement HR service delivery strategies that align with business goals.
• Streamline HR Processes: Work on streamlining and optimizing HR processes to improve efficiency.
• Monitor Metrics: Track HR service delivery metrics and KPIs to identify areas for improvement.
• Resolve Issues: Handle escalated HR service issues and ensure timely resolution.
• Ensure Compliance: Ensure compliance with HR policies, legal standards, and employment laws.
• Employee Experience: Focus on enhancing employee satisfaction and experience.

Qualifications:

Education: Bachelor's degree in Human Resources, Business Administration, or a related field.

Experience:

Minimum of 8 to 10 years' experience in HR service delivery or HR operations.

Skills:

Strong leadership, team management, problem-solving, communication, and strategic planning skills.

Preferred

• Experience: Work for other US based companies

• Certifications: Relevant certifications such as PMP or CAPM can be beneficial.

• Technical proficiency: Familiarity with Workday and ServiceNow software.

Our Commitment to a Culture of Inclusion & Belonging
Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance in all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement. Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin,citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.