A member of the Cruise Line Customer Service Europe Team is a vital partner in delivering customer satisfaction to a special customer group within institutional: river and ocean cruisers. The team services customer portfolios in the UK, Norway, Italy and Germany.

Become part of a dynamic end to end team. We are proud of being responsible for the full process, from new customer set-up until invoicing and use EBS SAP and BCM. We are in touch with both division and customer by email/phone/Teams chat to make sure we reach our goals. We truly believe that our service is highly valued by our partners in the division and the customers.

What You'll do

• Handle incoming requests from customers and sales
• Place equipment and chemical orders on time in SAP
• Coordinate domestic and international shipments
• Proactively communicate changes and delays to orders and find alternate delivery solutions in case of failure
• Organize regular service including registration of technicians to ships and harbour agent/authorities
• Coordinate and solve emergency service requests
• Organize rush orders with communication to sales and customers
• Deal with customer complaints, including invoicing disputes
• Generate invoices, credit and debit notes, pro forma invoices, shipping notes for special deliveries
• Participate in process documentation and improvements
  

What You'll need

• Proficiency in Greek and English, both written and spoken
• Previous experience in Customer Service
• Advanced Microsoft Office capabilities, particularly in Excel
• Familiarity with SAP is considered an advantage
• Excellent written communication and telephone skills
• Strong problem-solving abilities
• High attention to detail
• Demonstrated sense of ownership
• Capability to prioritize tasks and manage time effectively
• Competence in collaborating with staff across the organization
• Ability to enhance work efficiency through strong working relationships and a good understanding of processes

What’s in it For You:

• Make a difference: Join us and be part of a stable, growing, global Fortune 500 company where future matters.
• Work life balance: Enjoy flexible working hours and a hybrid working mode.
• We see you: Be recognized for meeting goals, and secure opportunities for advancement.
• Learning and trainings: Sharpen your professional business acumen.
• Benefits: cafeteria, medical, dental, vision subscription, stock purchase plan, language learning options and more!

Our Commitment to a Culture of Inclusion & Belonging
Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance in all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement. Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin,citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.