The Supervisor Digital Billing position reports to the Billing Manager – Digital Invoice Management.

The Digital Invoice Management department is responsible for interacting with our internal/external customers to ensure invoices are delivered as expected. This department’s responsibility includes overseeing EDI (Electronic Data Interchange) and billing invoices into an internet portal.

The primary objective of the Associate Finance Admin Supervisor is to oversee a team responsible for account management – billing invoices via an internet portal. This position has a high level of responsibility interfacing directly with key division contacts, internal teams, and our customers to ensure all details related to billing/invoice delivery are addressed. This role is expected to embrace the Ecolab culture, deliver exceptional customer service, and ensure our customers’ billing/invoice delivery is set up for success.

The position has supervisor responsibilities for direct reports, Digital Invoice Specialists.

Main Responsibilities

• Effectively manages one sub-team of associates to consistently deliver timely high-quality results that meet or exceed expectations
  • Oversee associate training to new associates and for new accounts
• Manage daily operations of account support team
  • Demonstrates a strong working knowledge of EBS, NSAP and AS400
  • Ensure service levels are being met – monitor inbound workload
  • Facilitate coverage amongst team during vacations/illness
  • Oversee the escalation process for invoicing issues to ensure defined timelines are being followed
  • Ensure desk top procedures for accounts in team portfolio are available and updated regularly
  • Uses critical decision-making skills when handling escalated issues from internal/external customers
    • Provide prompt follow-up actions to inquiries and issues
    • Responds to incoming communications including e-mails, inbound calls from customers and field associates, and direct mail
    • Perform problem solving analysis and implement corrective action when needed
    • Demonstrates urgency to resolve issues with associates, internal and external customers
  • Establishes strong working relationships with division finance, corporate account sales management teams (AVP’s/CAM’s/AM’s) and external/internal customer contacts
    • Support Credit and Corporate Account Finance to resolve billing, dispute, and pricing issues
  • Manage/report analytics for Digital Invoice Management - capture and report on metrics as needed
• Supports on-going system enhancements as needed – testing, subject matter expert, special projects as needed
• Adheres to company and department policies and procedures.

Basic Qualifications

• BA Preferably in Business related field, or actively pursuing a bachelor’s degree
• Experience training/teaching/coaching others
• Demonstrated ability to deliver results
• Proficient in SAP ERP’s
• Ability to operate multiple software applications
• Strong oral and written communication skills
• English written & oral (Intermediate and up) - mandatory

• Microsoft Excel (advanced)

Preferred Qualifications

• Bachelor’s Degree in Finance, Accounting, Economics.
• Demonstrated understanding of workforce management techniques and strategies
• Knowledge of Ecolab's policies and procedures
• Professional and exhibits leadership skills
• Ability to work independently in a fast-paced environment
• Attention to details, excellent organizational and time management skills
• Demonstrate problem solving ability to resolve problems independently and take appropriate action in a timely manner
• Experience manipulating data sets and data mergers
• Previous analytical experience with high aptitude for research, analysis, and problem-solving skills
• Must be able to work in a team environment, anticipate needs and meet customer expectations

Our Commitment to a Culture of Inclusion & Belonging
Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance in all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement. Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin,citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.