Field Service Manager

Quick Service Restaurants

ECOLAB

ABOUT US

Building on a century of innovation, our 48,000 associates help deliver comprehensive science-based solutions, data-driven insights and world-class service to advance food safety, maintain clean and safe environments, and optimize water and energy use, and improve operational efficiencies and sustainability for customers in the food, healthcare, life sciences, hospitality and industrial markets in more than 170 countries around the world.

Ecolab believes that hygiene is health, and that health, in turn, is the key to more profitability and sustainability.

To come up with the right hygiene solutions, we build solid relationships with our customers, offering them continuous support. Not only do we offer a broad range of products for specific purposes, but we also give advice that’s fully tailored to each situation and every step in the chain.

With your career here, you’ll have the opportunity to learn and grow, shape your future, make an impact, and quickly see the

importance of your work. You will join a company with worldwide reach, a clear purpose and ambitious growth plans.

JOB DESCRIPTION

After training on our products and solutions and the market for our Quick Service Restaurants division, you will provide services and solutions for customers’ cleaning and sanitation needs.

You will be responsible for achieving sales and expense targets for the assigned territory of Flandres (75%) and Netherlands (25%).

Reporting to the Area Manager QSR WEST, you will provide service calls and customer training in the field and be the main first contact person for our clients on store level in your assigned territory.

You will solve technical issues related to our products, and sales our products on store level.

You will promote Ecolab’s solutions to expand customer and product portfolios in your area of responsibility.

The position will cover customers such as McDonald’s, Burger King and Starbucks.

Utilizing your expert knowledge, coupled with your influencing skills, you will seek out opportunities for growth.

What You Will Do

• Conduct food safety, brand standards and other on-site evaluations at customer locations, assessing workplace safety and environmental cleanliness
• Provide food safety and brand standards education and training to customers
• Perform activities that create a high level of customer satisfaction including the provision of accurate reports and effective customer communication and relationships
• Proactively looks for sales opportunities at store or franchise level.
• Partner with Ecolab Account Management teams to solve customer issues and assist in program development
• Maintain professional credentials and remain knowledgeable on current governmental regulations and industry practices
• Complete food safety observations based on the customer’s required visit frequency (monthly or quarterly) and evaluate each department for improved operations
• Maintain dispensing equipment in excellent working conditions and install equipment as necessary
• Meet with store management to provide feedback and findings after the store survey is completed and make recommendations for improvement
• Complete required paperwork including the proper update of customer contact records and the territory management system
• Plan and execute an efficient daily route to maximize effectiveness and productivity

Key Performance Indicators

• Sales development (country & territory)
• Service visits and use of QSR reporting tools
• Acquisition of new customers
• Introduction of new tools/services
• Feedback from customers and colleagues (esp. Account Managers)

To Be Successful, You Will Need

Required:

• Preferably graduate level (technical degree)
• Do it yourself – Technical Background
• Driving license, Office tools basic skills
• Fluent English, Dutch and French
• Extensive experience in food protection/food safety preferred
• Excellent interpersonal and communication (written and verbal) skills
• Ability to interact effectively with others, including senior level customers, including the ability to teach, coach and provide guidance and constructive feedback with tact and diplomacy

Preferred:

• 2+ years of relevant experience in a food service, hospitality or grocery environment.

OFFER

• Working in a dynamic and international company, where entrepreneurship, innovation, personal relationships, collaboration, and customer service are top priorities.
• Attractive and competitive salary and fringe benefits in line with market and industry standards.

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Our Commitment to a Culture of Inclusion & Belonging
Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance in all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement. Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin,citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.