Additional Job Description

This role will be joining the ServiceNow Platform Operations team. In this position you will work with end-users, analysts, IT teams and key stakeholders to implement/execute for a minimum of 2 areas – APO, ITSM, HR, CSM, ITOM, and/or CMDB solutions - leveraging best technical practices to deliver out-of-the-box and custom solutions to our customers on the ServiceNow platform. We are looking for a team member with leadership experience who is innovative, eager, driven and motivated to rise to the challenges of a continuously evolving technological industry, and who wants to make an impact on the user experience of the businesses globally.

What You Will Do:

• Manage and maintain the ServiceNow Platform, including configuration, customizations, and

day to day Administration tasks.

• Help design, develop, and implement new features, modules, and functionalities with ServiceNow to

enhance business processes and workflows.

• Collaborate with ServiceNow and business teams to meet business needs, and implement technical

Solutions.

• Monitor System performance, troubleshoot issues, and implement corrective actions to ensure

optimal uptime and system availability.

• Create and maintain technical documentation, including system design diagrams, process flows,

and configuration details

• Stay knowledgeable of emerging ServiceNow features, capabilities, and best practices, and help

recommend innovative solutions to drive continuous improvements.

• Help lead cross-functional collaboration to deliver platform enhancements

• Help Mentor and coach team to foster professional growth, technical excellence, and team cohesion

Minimum Requirements:

• Certified ServiceNow System Administrator

• Bachelor’s degree in computer science or related field

• 7+ years of experience supporting implementation, administration, configuration, and development on

the ServiceNow platform in a medium or large enterprise organization

• 3+ years of experience with ServiceNow workflows or Flow Designer

• Experience configuring and implementing ServiceNow out-of-box applications such as

APO/ITSM/ITOM/CSM/SPM/PA/APM

• Knowledge of AI and ML Capabilities

• Experience working with ServiceNow in a large enterprise

• Ability to contribute and Lead projects following Agile methodologies.

• Experience working with Business Rules, Script Includes, Access Control Lists, Scheduled Job, UI

Actions, Client Scripts, Catalog Client Scripts, UI Scripts, UI Policies and Catalog UI Policies

• Experience on Catalog Item, Record Producer, Order Guide, Workflow and Inbound Email Actions.

• Experience with Automation, Scheduled Jobs, Events and Email Notifications, Email Scripting, Email

Templates.

• Experience with implementing update sets, batch sets, and per scrum release methodology

• Experience with ServiceNow instance cloning, system patching, and upgrades

• Proven ability to work independently as well as part of a team in a dynamic environment

• Ability to effectively prioritize and execute

• Excellent problem-solving skills and attention to detail

Preferred Requirements:

• ServiceNow – Accounts Payable Operations Experience

• ServiceNow – Certified Implementation Specialist (any module)