How you'll make an impact:

• Ensure sound policies, processes, and controls around Collections Services activities.

• Responsible for portfolio metrics including aging (31+ days, 61+ days, 6 months+ and 1 year+ past due), and bad debt write-offs.

• Analyze accounts driving aging and ensure appropriate action plans are in place to reduce aging; perform root cause analysis to improve cash flow.

• Partner with sales field and finance teams to handle critical business decisions on collections and order management for complex customer accounts, balancing risk and maintaining corporate relationships.

• Collaborate with internal teams (Accounts Receivable, Billing, Disputes, Credit Management etc.) to ensure end-to-end processes are running smoothly and identify solutions to speed up collection efforts.

• Support the preparation of timely and meaningful analyses related to credit and collections activities, including DSO, aged receivables, risk, and write-offs.

• Contact for internal and external audits and process improvement initiatives.

• Coach associates to use sound judgment, communicate effectively, lead meetings, and handle difficult customer situations; intervene in escalated situations as necessary.

• Develop, coach and motivate associates towards greater responsibility or advancement.

• Execute the Performance and Development Process for direct reports

• Demonstrate solid project management skills and lead efforts in managing through system implementations and identifying continuous improvement opportunities.

• Troubleshoot collection systems issues, identify appropriate system enhancements, and participate in system testing.

• Provide explanations and implement solutions to root cause problems regarding key metric reporting to keep stakeholders informed of issues pertaining to cash flow activity.

• Effectively manage high-risk situations in partnership with divisions and the Credit Management team.

• Support the hiring and manage the Onboarding Process of new team members

Minimum Qualifications:

• Strong verbal and written communication skills and the ability to interact with multiple levels of management and across functions and divisions.

• Strong PC and systems skills

• Demonstrated experience overseeing system enhancements/developments related to collections functionality.

• Previous experience leading a team with the ability to manage a large staff in a complex business environment.

• Excellent problem resolution skills.

• Proven experience with continuous improvement and/or project management.

• Superior interpersonal skills and the ability to build strong working relationships with customers, division management, field personnel, peers, and internal partners.

• Self-motivated and both detail and process oriented.

• Excellent analytical, critical thinking, and problem-solving skills with proficiency in Microsoft Office Suite (Excel, Word, Access, Outlook), workflow software, and ad hoc reporting tools and databases.

• Strong organizational and time management skills with the ability to manage multiple priorities and meet deadlines.

• Ability to identify key metrics critical to business performance and provide easily understood and actionable management reporting.

What’s in it For You:

• Competitive Compensation: Attractive salary (Base pay & Variable Plan) and benefits package (private medical care, life insurance, stock purchase, lunch subsidy, sport cards).

• Work-Life Balance: Flexible working arrangements with hybrid model of work (approx. 60% from the office and 40% from home)

• Matrix Organization: Thrive in our matrix organization, working across Europe with various teams and cultural backgrounds.

• Collaborative Environment: Strong teamwork and diverse interactions.

• Development Opportunities: Personalized plans with rapid progression

• Versatile Career Paths: Professional growth supported by active committee for different career levels.

• Supportive Culture: High employee satisfaction and responsive feedback.

• Learning and Innovation: Continuous learning and technical training incl. subject matter experts’ trainings, soft skills and management trainings and LinkedIn learning.

• Relocation Support: Assistance for international candidates and candidates living outside of Krakow.

• Social events such as family events and charity auctions.

• Comfortable working environment (Library, relaxation area, casual dress code).

• Parking space for cars and bikes.

Our Commitment to a Culture of Inclusion & Belonging
Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance in all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement. Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin,citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.