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IT Provisioning Coordinator, Network



San José Province, San José, Costa Rica
Posted on Monday, April 8, 2024

Job Description

This is an IT Provisioning Coordinator position within the Emerson Service Delivery and Operations organization (SD&O). The incumbent has the primary ownership for the coordination of Managed WLAN Service provisioning as defined by Emerson IT. The role may expand to other network services as the service landscape evolves. Incumbent is responsible to deliver agreed level of services to internal customers and to use associated applications, technology and infrastructure supporting delivery of these services in an ITIL inspired environment.

In this Role, Your Responsibilities Will Be:


  • Be responsible for the coordination of primarily WLAN service-related projects within assigned territory. As LAN and WLAN services grow together, provisioning coordination may also include LAN services. Role may expand to other services and different regions on assignment basis.
  • Handle the own project portfolio (capacity, roadmap agreements, coordination with Service Delivery, data accuracy in systems used for reporting)
  • Closely collaborate with WLAN designers and WLAN implementation engineers for capacity and task management. • Provide required level of reporting and support budgeting process.
  • Collaborate with Service Owner team and any relevant IT organizations to improve the global service.
  • Follow and enforce Emerson policies and rules regarding relevant IT management, security, standards, and procedures, liaise with other teams when required.
  • Maintain the required level of skills to meet expected level of service.
  • Promote efficiency in all working practices.
  • Take on other duties, as assigned.
  • Work independently with limited oversight from manager.
  • Ensure optimized provisioning timeline and task coordination for the service rollout, eliminating project management complexity for local IT teams.
  • Be responsible for resource capacity management within project and own project portfolio, proactively address resource constraints, closely work with resource managers.
  • Manage the own project portfolio regarding communication with stakeholders, priorities, execution timelines, capacity.
  • Lead the regular project calls, animate the project team, and manage any conflict that could impact the success of the project.
  • Produce and communicate the associated minutes to right audience, highlighting clear actions, main decisions, and potential risk for the project. • Manage the global communication during the project lifecycle, be the bridge between the stakeholders and the Provisioning organization.
  • Contribute to the Provisioning and Service processes definition and improvement plan.
  • Make sure that the WLAN/LAN Provisioning metrics reports are accurate.
  • Make sure that agreed levels for WLAN/LAN Provisioning KPI’s are reached.
  • Participate to the necessary documentation and procedures definition and maintenance.
  • Be the actor of the CSI process to improve the current service, features, and associated tools.
Who You Are:

You build and deliver solutions that meet customer expectations. You provide timely and helpful information to individuals across the organization. You create teamwork allowing others across the organization to achieve shared objectives.
For This Role, You Will Need:
  • Education:
    • Education to degree level or equivalent, but experience may be considered in lieu of formal education.
    • 1-3 years of experience in managing IT Infrastructure related projects of low/medium complexity, in an international, preferably large enterprise environment.
    • ITIL or equivalent awareness or certification
    • Language knowledge: proficient in business English (speaking / writing)
  • Specific skill areas should include:
    • Coordinator: Project management as used in Emerson IT (Waterfall, Agile knowledge)
    • Process improvement
    • Technical affinity, basic understanding of WLAN and LAN infrastructure and its terminology
  • An effective communicator:
    • Excellent verbal and written communication skills.
    • Diplomacy and listening skills.
    • Ability to manage challenge of remote communications through multiple tools (Instant Messaging, email, phone, project management interface)
  • Knowledge of current trends in the specific field
  • Strong, demonstrable customer focus, diplomatic savvy
  • Flexible attitude towards working hours.
  • Strong analytical capabilities and excellent problem-solving skills
  • Open mind and flexible attitude towards the ambiguity inherent to a large-scale IT reorganization, including but not limiting to managing overlaps and possible conflicts.
  • Ability to learn quickly and be dynamic.
Preferred Qualifications that Set You Apart:
  • Any other languages are considered an advantage.
Our Offer To You:

We offer a competitive benefits package to recognize and support our employees such as private health insurance with dependent coverage, life insurance, flexible work opportunities, wellness center, door-to-door transportation, Asociacion Solidarista, Employee Resource Groups (ERGs) and career growth focus and many more.

Commitment with Diversity and Equal Opportunity

Emerson is committed to its core values and believes in respecting DE&I. We do not discriminate and welcome all qualified candidates to apply and become part of our family, no matter the gender identity, race, sexual orientation, disability, age, religion and/or nationality.

At Emerson, we have seven Employee Resource Groups that demonstrate our commitment with DE&I. Through continuous development of activities, programs, and social awareness. Our communities are:

  • Black Employee Alliance
  • Diverse Abilities
  • HOPE
  • LGTBIQ + Allies CR
  • Costa Rica SOMOS
  • Mosaic
  • Women's Impact Network

At Emerson, we are passionate about what we do. Our technology and engineering expertise has enabled us to be at the forefront of innovation for over a century. Our commitment to excellence and cutting-edge technologies has positioned us as a leader in the world of automation solutions and engineering.

We believe that our success lies in the strength of our people; what sets Emerson apart is our unwavering dedication to fostering an inclusive and diverse environment. We firmly believe that diversity fuels creativity and innovation, allowing us to tackle sophisticated challenges with new perspectives. We embrace individuals from all walks of life, valuing their unique backgrounds, experiences, and ideas. When you join our team, you become part of a rich tapestry of talent that propels us forward.

We not only care about our people professionally but also personally. At Emerson, we understand the importance of work-life balance and strive to create an environment where individuals can grow both personally and professionally. We offer a range of development opportunities, mentorship programs, and support networks to ensure that our employees thrive in their careers and find fulfillment beyond the workplace.

Tomorrow Reimagined: https://www.youtube.com/watch?v=Bt_f4-DLnRc