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Customer Service Representative with German

Emerson

Emerson

Customer Service
Cluj-Napoca, Romania
Posted on Sunday, June 9, 2024

Job Description

We are looking for a Customer Service Representative, based in our office within Cluj-Napoca, Cluj, to guarantee a positive customer experience and ensure quick and reliable processing of customer orders, from booking to invoicing.

Using the expertise you will develop with our training and mentorship, you will ensure quick and knowledgeable responses to assist customers at any stage of their order, as well as on pro-actively solving any problems that might appear.

If you are ready to start and grow your career in a world renowned technology company, we welcome you to join us!

In This Role, Your Responsibilities Will Be:

  • Prepare and process the customer orders daily, provide support and work closely with internal departments to clarify additional information when needed;
  • Provide a daily follow up of the order book and takes actions in order to anticipate issues / satisfy the request of the customer (within the companies’ commitment). This can involve chase planning, Warehouse or any other department involved;
  • Ensure communication with their management line is clear and focused, with Customer always represented fairly and accurately;
  • Advise customers about potential delays or issues related to the order;
  • Generate leads for sales force through active listening and probing for customer requirements and opportunities. Offer additional products to customer when/if possible;

Who You Are:

You build the customer relationships while creating an effective collaborative style. You evaluate feedback and make necessary adjustments. You act with a clear sense of ownership and balance planning with actions. You adjust communication to fit the audience and the message.

For This Role, You Will Need:

  • University degree;
  • German - advanced level;
  • English – intermediate level;
  • Strong communication and interpersonal skills;
  • Good PC skills: MsOffice Package (especially Excel) and MS Outlook;
  • Previous experience in a similar position.

Preferred Qualifications that Set You Apart:

  • Knowledge of SAP or other ERP system

Our Offer to You

We understand the importance of work-life balance and are dedicated to supporting our employees' personal and professional needs. From competitive benefits plans to equitable opportunities for growth and development, we strive to create a workplace that is supportive and rewarding.

Our flexible work from home policy allows you to make the best of your time, by combining home office days with collaborative experiences in the office so that you can personalize your work-life mix.

We are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.

Moreover, our employee resource group will empower you to connect with peers that share the same interest, promote diversity and inclusion, and positively contribute to communities around us. We are committed to providing an inclusive, open and welcoming workplace environment for people, helping all to make the most of their professional potential.