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Team Leader Customer Service



Customer Service
Mandaluyong, Metro Manila, Philippines
Posted on Sunday, June 9, 2024

Job Description

Emerson’s 133 years of history have been filled with achievements and challenges that have driven innovative thinking and bold transformations, molding us into the company we are today. By joining us as a Team Leader, Customer Service, you will be managing the daily operations of the assigned team and assisting supervisors and the operations manager in improving team productivity and efficiency by influencing, motivating, and guiding direct reports to their optimum performance.

In this capacity, you will have the opportunity to demonstrate your leadership skills by providing excellent customer service to Emerson as a member of the Manila Australia New Zealand Alliance Team (MANZAT) organization. This gives you a very vital role in helping drive growth platforms and supporting operational pillars while striving for long-term value creation.

If this sounds like a perfect fit for you, apply now and join our team in Mandaluyong City, Philippines! All roles are currently in a blended Work-From-Home arrangement and company-provided IT assets are given on your first day. Enjoy our market-competitive pay, comprehensive benefits package, well-being programs, and career development opportunities.

In This Role, Your Responsibilities Will Be:

  • To demonstrate your leadership and functional expertise.
  • To provide customer satisfaction.
  • To monitor internal operations management.
  • To manage and develop assigned team members and ensure the service level agreement is met.
  • To promptly communicate relevant information to your team and to the management team.

Who You Are:

You have a strong drive for results and exhibit passion and enthusiasm to get things done. You are a proactive self-starter with a strong sense of urgency in meeting tasks and deadlines. You are interpersonally savvy and able to collaborate and efficiently work with people at any level.

For This Role, You Will Need:

  • Bachelor’s degree in any 4-year course; a degree in Instrumentation, Electronics, Mechanical, Chemical, Electrical, or related courses is a plus.
  • Experience in moving from an individual contributor to leading a team.
  • Broad knowledge of Quotes and Orders.
  • Advanced proficiency in Microsoft Outlook and other Microsoft Office applications.
  • Demonstrated knowledge of systems and processes.

Preferred Qualifications that Set You Apart:

  • Strong knowledge of CRM, Oracle Service Cloud, and Power BI is a plus.

Our Offer to You:

Make a difference with the work you do.

By joining Emerson, you'll be part of a versatile, dedicated team of motivated professionals who share a collective passion for progress and excellence.

At Emerson, we are committed to creating a global workplace that supports diversity and embraces inclusion. We attract, develop, and retain outstanding people in an inclusive environment where all employees can reach their greatest potential.

Join us and be part of a proud and thriving organization that values its people. Enjoy our market-competitive pay and benefits package, including food and transportation allowances, comprehensive insurance coverage, retirement benefits, and more. We invest in your growth with career development programs and reward your achievements through merit-based increases. We provide exceptional healthcare coverage for you and your loved ones, as well as paid leaves and tuition reimbursement for approved programs. Our well-being programs, exciting business travel opportunities, safe working environment, and commitment to social responsibility ensure you thrive personally and professionally. Be part of a team that not only values your contributions but also cares about your growth, well-being, and success. Let's take the leap and experience a fulfilling career with us. Let's Go!