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Technical Service Manager -Discrete Automations



Chandigarh, India
Posted on Monday, June 10, 2024

Job Description

Job Summary:-

If you are a project management professional having understanding of project management methodologies and principles and looking for career opportunity, Emerson has an exciting offer to you! The Technical Service Manager will manage end-to-end solution implementation on ERP projects for clients internal to Discrete Automations DAUT.

In this Role, Your Responsibilities Will Be:

  • Facilitate definition of work scope, goals, and results per internal client's needs
  • Develop scope of work statements, result plans, delivery schedules and action plans
  • Define complete end-to-end phased planning for solution implementation stages
  • Monitor and track tasks and resource requirements time to time
  • Work with internal client for satisfactory execution of assignment per schedule
  • Adhere to timelines to meet and achieve on-time delivery
  • Track work, connect with internal client sponsors and collaborators, and deliver timely within scope and budget
  • Solid grasp of ERP and Edge Applications. Analyze functional and technical issues, participate in solution identification, and strategize issue resolution plan.
  • Identify risks, assess risks, and plan for mitigation and contingencies
  • Collaborate with third-party service providers, internal client business users, technical developers, DBAs, and application support groups on system assessments, design and implementation of new features, and issue resolution
  • Work with the training resources to ensure requisite training is imparted to business users as part of solution implementation
  • Coordinate and verify system testing for system upgrades, improvements, and implementation of new Oracle EBS application modules and/or Functionality
  • Responsible for participating/conducting Change Acceptance leadingview meetings, and managing change progression from development to production. Develop cutover plans to align with Application Maintenance Plans
  • Partner with business functions to improve processes leading to efficiencies
  • Liaise with internal teams, vendors, and third party service providers to ensure resultss are completed on a timely manner
  • Work with Oracle Support to resolve Service Requests by maximising businesses Functional and Technical teams.
  • Maintain and publish all business-related communications with relevant collaborators
  • Demonstrate accountability for meeting achievements and delivery quality
Who You Are:

Strong analytical capability, process-oriented and ability to manage complexity
  • Listen to and interpret what the business users and collaborators want to see accomplished
  • Discuss details in an easy-to-understand manner, and then translate the same into nuts-and-bolts technical assignments
  • Strong personal initiative, drive, and self-motivated to learn
  • Strong accountability

For This Role, You Will Need:
  • At least 12+ years of overall IT Experience in Oracle ERP implementation coupled with hands on experience with various deployment phases such as solution identification, implementation, development, testing and support
  • At least 6+ years in a client interfacing role, with responsibility for project management
  • Detailed understanding of project management phases, techniques, tools, and Project Reporting
  • Experience in handling multiple commitments simultaneously and ensuring priority of issues and risks
  • Experience in Leading and implementing Oracle EBS functionalities, Web Applications / Integrations, and edge Applications
  • Technical Expertise/experience on Oracle APIs, web applications and architecture preferred but not required
  • Experience with requirement gathering, results planning & monitoring and tracking are critical
  • Crafting, managing, and distributing reports related to the results on a timely manner
  • Understanding of critical metrics, SLAs and able to perform both preparation & analysis of KPIs
  • Understand, prioritize, and intensify where vital and prepare a risk mitigation plan
  • Should be able to schedule, host and conduct business meetings and maintain related artefacts
  • Should be well versed with MS Excel (Advanced), MS PowerPoint, and MS Project
  • Good communication and social skills to lead internal and external collaborators
  • Sound understanding of both Waterfall and Agile project methodologies
Preferred Qualifications that Set You Apart:
  • BS degree or equivalent experience or higher in Computer Science, Engineering, Management
  • PMP certification or any Project Management Certification preferred but not required
  • Oracle certifications if any will be added qualification
  • Experience managing Projects comprising team members from different internal teams and locations
  • Prior experience with ERP implementations is a requirement
  • Understanding of Project Management Methodologies and principles
  • Able to travel on a need basis.

Our Offer To You:

By joining Emerson, you will be given the opportunity to make a difference through the work you do.

Emerson's compensation and benefits programs are designed to be competitive within the industry and local labor markets. We also offer a comprehensive medical and insurance coverage to meet the needs of our employees.

We are committed to creating a global workplace that supports diversity, equity and embraces inclusion. We welcome foreign nationals to join us through our Work Authorization Sponsorship.

We attract, develop, and retain exceptional people in an inclusive environment, where all employees can reach their greatest potential. We are dedicated to the ongoing development of our employees because we know that it is critical to our success as a global company.

We have established our Remote Work Policy for eligible roles to promote Work-Life Balance through a hybrid work set up where our team members can take advantage of working both from home and at the office.

Safety is paramount to us, and we are relentless in our pursuit to provide a Safe Working Environment across our global network and facilities.

Through our benefits, development opportunities, and an inclusive and safe work environment, we aim to create an organization our people are proud to represent.

Our Commitment to Diversity, Equity & Inclusion

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.

This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity & Inclusion at Emerson.

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