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Engineer I Technical Support Quote and Order Management Marine Service



IT, Customer Service
Mandaluyong, Metro Manila, Philippines
Posted on Monday, June 10, 2024

Job Description

Emerson’s 133 years of history have been filled with achievements and challenges that have driven innovative thinking and bold transformations, molding us into the company we are today. By joining us as an Engineer I, Technical Support, Quote and Order Management, Marine Service, you will provide technical support to marine industry customers by answering general technical inquiries and escalations, preparing technical proposals, technically and commercially reviewing and administering orders into the system, providing timely responses to general customer inquiries, and effectively managing and fulfilling customers' orders to generate clean invoices for efficient accounts receivable handling.

In this capacity, you will develop your proficiency and capabilities in various functions, such as providing service quotes and order information to customers. This gives you a very vital role in helping drive growth platforms and supporting operational pillars while striving for long-term value creation.

If this sounds like a perfect fit for you, apply now and join our team in Mandaluyong City, Philippines! All roles are currently in a blended Work-From-Home arrangement and company-provided IT assets are given on your first day. Enjoy our market-competitive pay, comprehensive benefits package, well-being programs, and career development opportunities.

In This Role, Your Responsibilities Will Be:

  • To check for the completeness of commercial requirements for Tier 0 orders, and enter data, orders, and items into the Business System.
  • To generate purchase requisitions or orders and send customer order acknowledgement.
  • To coordinate with factory personnel and reps, inside sales, and customer support teams to monitor the status of RFQs, orders, buyouts, shipment holds, shipment status, and inspections.
  • To request credit notes for product returns, incorrect billing or charges, or data entry errors.
  • To verify the completeness of credit and RMA requirements prior to the entry and booking of credits, billings, and RMAs in business systems.
  • To enter quote details, recommended product model codes, and miscellaneous items (documents and services) in the system.
  • To assess the customer's commercial request or requirement and apply it to the proposal if possible (terms and conditions, delivery method, etc.).

Who You Are:

You have a strong drive for results and exhibit passion and enthusiasm to get things done. You are a proactive self-starter with a strong sense of urgency when meeting tasks and deadlines. You can proficiently communicate ideas, collaborate, and efficiently work with people at any level, excelling in a team environment.

For This Role, You Will Need:

  • Bachelor's degree in Chemical Engineering, Mechanical Engineering, Instrumentation and Control Engineering, or related courses.
  • Proficiency in English communication skills.
  • Knowledgeable in Microsoft Office applications.

Our Offer to You:

Make a difference with the work you do.

By joining Emerson, you'll be part of a versatile, dedicated team of motivated professionals who share a collective passion for progress and excellence.

At Emerson, we are committed to creating a global workplace that supports diversity and embraces inclusion. We attract, develop, and retain outstanding people in an inclusive environment where all employees can reach their greatest potential.

Join us and be part of a proud and thriving organization that values its people. Enjoy our market-competitive pay and benefits package, including food and transportation allowances, comprehensive insurance coverage, retirement benefits, and more. We invest in your growth with career development programs and reward your achievements through merit-based increases. We provide exceptional healthcare coverage for you and your loved ones, as well as paid leaves and tuition reimbursement for approved programs. Our well-being programs, exciting business travel opportunities, safe working environment, and commitment to social responsibility ensure you thrive personally and professionally. Be part of a team that not only values your contributions but also cares about your growth, well-being, and success. Let's take the leap and experience a fulfilling career with us. Let's Go!