ISV Order Entry
Emerson
Job Description
As an Order Entry Specialist, you will play a crucial role in our organization as the first point of contact for customer orders. Your primary responsibilities will include entering orders and relevant data into our system accurately and efficiently, following established procedures. You’ll also be tasked with identifying the correct products based on the information provided and flagging any potential issues with orders before entry. Collaboration is key, so you will communicate with both sales teams and customers to address any discrepancies that may arise during the order process. We value your attention to detail and commitment to delivering excellent service.
In this Role, Your Responsibilities Will Be:
Customer and Sales Office Communication:
Acknowledge receipt of purchase orders promptly to ensure a smooth order process.
Proactively respond to customers and the sales team when discrepancies arise, and resolution.
Maintain clear and open communication with both internal teams and external partners to ensure visibility and alignment.
Order Entry:
Accurately enter orders into Emerson systems to ensure detailed processing and fulfillment.
Review purchase orders for standard requirements and verify accurate pricing, including any adders and specials.
Flag potential issues with purchase orders before entry and bring up them appropriately to maintain order integrity.
Apply various resources to resolve accurate product for each order.
Identify requested ship dates that align with the established matrix and other system data, or according to date management standards.
Review customer open order reports and make vital changes in the relevant systems as the need arises.
Handle pre-booking change order and cancellation requests efficiently to support customer needs.
Who You Are:
You optimally balance planning with action, ensuring that initiatives are both thoughtful and actionable.
You proactively research new initiatives and are open to trying innovative approaches.
You actively solicit input and encourage discussion, fostering collaboration and diverse perspectives.
You create tailored plans and outlines to meet the needs of various audiences.
You maintain regular communication with customers, ensuring their needs are understood and met.
You build strong relationships with customers, cultivating trust and loyalty.
For This Role, You Will Need:
Traits & Skills:
Experience with Oracle is strongly preferred, showcasing your ability to navigate complex systems effectively.
Proficient digital literacy, demonstrating adaptability in using various software and tools.
Strong problem-solving abilities and capacity to multitask in a fast-paced environment.
Excellent communication skills, both oral and written, with a focus on using tact and good judgment when interacting with colleagues and customers.
Preferred Qualifications that Set You Apart:
Bachelor’s Degree in a business-related field or equivalent experience is required to support your role effectively.
Experience Requirements:
Preferred 1+ years of experience in the flow control industry, with knowledge of valve and actuation applications, or related experience in fluid mechanics and electro-mechanical equipment.
Technical Knowledge Requirements:
Strong attention to detail and the ability to identify errors to ensure accuracy and quality in all tasks.
Job Competencies
- Action Oriented
- Communicates Effectively
- Customer Focus
- Collaborate
- Interpersonal Savvy
Our Offer To You:
This job description outlines the general nature and level of work expected for this position; it is not a comprehensive list of all responsibilities, duties, and skills required. All job requirements may be modified to reasonably accommodate individuals with disabilities, promoting an inclusive work environment. This description does not imply that these are the only duties assigned to the employee in this role. The requirements listed represent the minimum knowledge, skills, abilities, and education/experience needed to perform optimally in this position.
About Us
Our Commitment to Our People
At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.
We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.
At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.
Accessibility Assistance or Accommodation
If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com.
Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.
With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.
We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!
No calls or agencies please.
Job Info
- Job Identification 24010830
- Job Category Customer Service and Support
- Posting Date 10/14/2024, 03:56 PM
- Job Schedule Full time
- Locations Paseo San Isidro 1011, 1023, 1035, Metepec, MÉXICO, 52140, MX (On-site)