Order Admin -

Job Summary:

Emerson has boldly transformed to bring value for our customers and shareholders. With our newly energized focus on our two core business platforms, Automation Solutions and Commercial & Residential Solutions, we can confront the challenges of an increasingly complex and unpredictable marketplace from a position of strength, driving near- and long-term value as a trusted partner for our customers. As Order Administrator, you will be responsible for a broad variety of administrative and business support related tasks, working closely with Sales and reporting to the Order Management Manager.

In This Role, Your Responsibilities Will Be:

• Serve as the primary point of contact for customer inquiries related to orders, product availability, shipping status, and billing.
• Handle customer complaints and troubleshoot order issues effectively to achieve timely resolutions.
• Prepare daily and weekly reports on order statuses, shipping metrics, and customer satisfaction
• Oversee the finished goods inventory management and ensure accurate FG product tracking, storage, and distribution
• Oversee the sales POR process, ensuring seamless communication between sales and order management teams and driving revenue generation by optimizing the order fulfillment process.
• Proficiency in reviewing and examining trade documents to ensure compliance with the terms and conditions of the LC.
• Knowledge of discrepancies and how to handle them according to international banking practices.
• Ensure compliance with customer-specific requirements and standards.
• Ensure timely generation of revenue through efficient order processing and invoicing.
• Verify the legitimacy of invoices and submissions before sending them to customers and promptly address any discrepancies or issues related to invoicing.
• Manage customer portals, ensure timely updates and responses, and coordinate with customers to resolve portal-related issues or inquiries.
• Updating the Late Reason Codes in the system.
• Ensure seamless execution of orders from receipt to delivery, supervise service levels, and take proactive measures to meet or exceed customer expectations.
• Collaborate with logistics and fulfillment teams to optimize order execution processes.
• Ensures adherence to local & international Company trade compliance procedures in connection with all transactions and business practices.
• Under general direction, monitor all global order backlog for potential problems where the order fulfilment flow could stall and work with the proper personnel to resolve those problems.
• Liaise with Finance to resolve any invoice discrepancies and help reduce the company DSO levels.
• Provide contract management on all orders by ensuring commercial terms & conditions (such as payment terms, Incoterms) are with company standards.
• Handling the LC/CAD orders and ensure seamless execution.
• Fulfil any other reasonable duties as required.
• Responsible for engaging with customers and addressing their needs, including visiting them when required.

Who you are?

• Committed
• Communicates Effectively
• Ensures Accountability
• Manages Complexity
• Collaborates

For this Role, You Will Need:

• Graduate in any field with minimum 3 to 4 years’ experience in Order management
• Should be a proven self-learner
• Strong troubleshooting skills and the ability to resolve issues quickly and effectively.

Preferred Qualifications that Set You Apart:

• Motivated & Effective in Quick Actions
• MS Office Skills
• Good collaborator
• Ability to work well under pressure
• Previously worked on any ERP software

• Demonstrated ability to provide a positive customer experience and handle complaints professionally

Our offer to you!

We recognize the importance of employee wellbeing and know that to do your best you have flexible, competitive benefit plans to meet you and your family’s physical, mental, financial, and social needs. We provide, a variety of medical insurance plans, Employee Assistance Program, tuition reimbursement, employee resource groups, recognition, and much more. Our culture prioritizes work-life balance and offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

At Emerson, we are committed to encouraging a culture where every employee is valued and respected for their outstanding experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that encourage innovation and brings the best solutions to our customers.

The philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity, & Inclusion at Emerson.

Our training programs and initiatives focus on end-to end development, from onboarding through senior leadership. We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship, and coaching, project management, and on-the-job training.

Adhere to Health, Safety & Environment policies as laid by the organization.