Essential Job Functions / Responsibilities:

Job Function	Duties
Timecard Entry	Clear Toluca View in Timesheet App of entries by 10 AM each day Use app to notify users of entry errors so they can be corrected
AXIOM Order Opening	Monitor Incoming Queue for new orders If order contains no errors create RO and CSD If order contains errors either it corrected or manually open the SR, RO and CSD Quickly resolve open questions to get orders entered Respond to emergency requests to get orders opened faster than normal processing times
Oracle Sales Order	Open and book Oracle sales order for unorderable parts orders submitted to AXIOM When order complete, hand off to RRC CSA for sourcing and completion of order
Expedite Suppliers	Expedite all suppliers with any orders that are past due or are due that week
Tracking Missing Invoices	Gather missing invoices from vendors for received purchase orders
Serial card creation	Upload order information into Flex application through Manual Serialization for multiple sites
Training Sales Order Entry	Open Oracle sales orders for training class purchase orders submitted to AXIOM When order complete, hand off to NA’s Training Team

Professional Degree Requirements:

• Professional Degree preferred

• 3-4 years’ experience is required

• Good English verbal and written communication skills (TOEIC +800)

Experience Requirements:

• 3-4 years’ experience is required

• Good English verbal and written communication skills (TOEIC +800)

Technical Knowledge Requirements:

• Strong personal computing skills with basic Microsoft Windows application knowledge

• Previous Knowledge or ability to learn and apply Fisher tools such as Oracle, FF2, AXIOM, FLEx for serial card retrieval, Noetix for timecard entry reporting, & Serial Card Creation application

Traits & Skills:

• Strong interpersonal skills to effectively work in a team environment

• Good communication skills

• Demonstrated ability and desire to uphold a high-level of customer service standards

• Excellent time management proficiency

• Demonstrated attention to detail and regard for quality

• Ability to follow directions and apply standards to complete job assignments

Job Competencies:

• Action Oriented
• Collaborates
• Customer Focus
• Communicates effectively
• Optimizes work processes

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The Lifecycle Services (LCS) Business System Administrator role is responsible for day-to-day support to North America on activities related to Repair and Manufacturing Orders, Timecard data entry and serial card creation. The activities will be measured by quality and speed standards.