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APAC Location Support Manager

Emerson

Emerson

Customer Service
Bayan Baru Bayan Lepas, Pulau Pinang, Malaysia
Posted on Dec 5, 2025

Key Responsibilities:

  • Lead and manage the regional Location Support team, including hiring, coaching, and performance management.
  • Develop and implement strategic plans for workplace support services aligned with global and regional business goals.
  • Oversee day-to-day operations including facilities support, travel coordination, logistics, vendor management, and administrative services.
  • Ensure compliance with EHS, Sustainability and Security requirement across all supported locations.
  • Manage budgets, monitor service levels, and drive cost-effective solutions without compromising quality.
  • Act as the primary liaison between the Location Support team and internal stakeholders, ensuring service alignment with business needs.
  • Lead or participate in global and regional projects related to real estate, workplace transformation, sustainability, and employee experience.
  • Promote a culture of collaboration, innovation, and continuous improvement within the team.

Required Qualifications:

  • Bachelor’s degree in engineering, Facilities Management, Operations, or a related field preferred.
  • 10+ years of experience in workplace services, facilities, or operations management, with at least 3 years in a leadership role.
  • Proven experience managing multi-site operations in a regional or global context.
  • Strong project management, organizational, and communication skills.
  • Ability to lead cross-functional teams and influence stakeholders at all levels.
  • Proficiency in workplace technology platforms and tools (e.g., CAFM, travel systems, procurement platforms).

Key Competencies:

  • Strategic Thinking & Execution
  • Leadership & Team Development
  • Customer-Centric Mindset
  • Operational Excellence
  • Decision-Making & Problem Solving
  • Innovation & Change Management

The Location Support Group Manager is responsible for leading and managing the Location Support function across multiple sites within the region. This role ensures the delivery of consistent, high-quality workplace services that support business operations, enhance employee experience, and align with global standards. The manager will oversee a team of professionals and collaborate with cross-functional stakeholders to drive operational excellence, cost efficiency, and continuous improvement.