Account Operations Representative
Emerson
- Leverage product expertise, account support plans, and offerings to develop a differentiated account treatment strategy.
- Act as a trusted collaborative partner for both the Seller and assigned customers.
- Establish relationships with key customer counterparts (procurement, account payable, buyer, and sales account representatives).
- Manage customers’ assets and entitlements.
- Identify opportunities and address roadblocks to drive opportunity velocity and operational readiness.
- Identify and surface opportunities for continuous improvement throughout the Sales cycle.
- Partner with Sellers to streamline the business closing process.
- Engage in mentorship and training initiatives to support peer onboarding and continuing education.
- Recommend ad-hoc technical and operational solutions within the scope of CPQ and order fulfillment.
- Define and deliver meaningful analytics based on customer care-about, evaluation criteria, and methodology.
- Provide inputs into the quarterly business reviews and scorecard reviews.
- Recommend purchasing and channel options.
- Drive escalation and continuous improvement for nonstandard commercial terms and processes.
- Key Accountabilities
- Deliver operational readiness by accelerating billing.
- Timely quote creation and delivery.
- Drive awareness about key customer initiatives and care-about.
- Develop an extended network of key stakeholders to influence processes, policy, and goal planning.
- The clear conveyance of business risks, value, and impact at the company, Sales, and customer levels.
You promote high visibility of shared contributions to goals. You quickly and significantly take action in constantly evolving, unexpected situations. You actively seek input from pertinent sources to make timely and well-informed decisions. You handle the risk that comes with moving forward when the outcome is not certain.
- Bachelor's degree preferably in technical, business, communications field or applicable experience.
- Between 2-3 years of experience in Share Service Centers.
- Expertise in Account Management and differentiated account treatment strategy.
- Experience within a Sales/Operational function.
- Possess an analytical, problem-solving, and self-starter mindset.
- Proficient in computer usage and MS Office skills.
- Experience supporting a field sales organization including the use of CRM tools and processes.
- Exposure to working effectively in an ambiguous environment.
- Strong communication skills including the ability to deliver crisp, concise verbal and written updates to various audiences.
- Effective in building and influencing.
- Experience working with various geographies and functions.
- Work effectively in an ambiguous environment.
- Outstanding communication skills.
- Advanced English level to ensure excellent reading, writing, and verbal communication skills. (B2+).
- Understanding of KCS methodology or other knowledge management methodologies.
- Strong customer service attitude, positive outlook, excellent work ethic and drive to succeed.
- Project management knowledge.
- Sales experience
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.
We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
Our Commitment to Our People
At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.
We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.
At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.
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Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.
With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.
We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!
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