Customer Documentation Specialist
Emerson
The Customer Documentation Specialist will work with the sales, quality, production teams and our customers to ensure various documentation requirements are met, including, timely and accurate submittal. Responsibilities will also include assistance in the Quality Department for inspection of parts and products, updating work instructions and other administrative tasks. This position will report directly to the Tulsa Quality Manager.
In This Role, Your Responsibilities Will Be:
- Coordinate with and assist company internal departments to effect a timely and accurate preparation of order related documents; examples of documents involved include Certificates of Conformity (COC), Material Test Report (MTR), Leak Test Reports, Weld Maps and Reports, etc.
- Assemble and transmit documents to customers in accordance with sales order contract terms; i.e. periodic project update meetings or final document packages at time of shipment
- Receive and distribute customer document change requirements to affected departments, and follow up to ensure timely revisions and re-transmittals
- Maintain an up-to-date status of all project-specific documents
- Maintain accurate and up-to-date archives for all project-specific documentation
- In coordination with Project Engineer, ensure all document requirements are completed in accordance with contract schedules
- Drive continuous improvement activities related to the document control processes, procedures and software applications
- Produce status reports, metrics, charts and graphs as requested for management review
- Support the projects team with project documents and the control and distribution of documents; assist with third party vendors as requested
For This Role, You Will Need:
- High school diploma, GED, or equivalent years of experience
- 3+ years of documentation experience in a manufacturing environment
- Excellent computer skills, including proficiency with Microsoft Outlook, Adobe Acrobat Pro, Word and Excel
- Ability to work independently and with minimal supervision
- Attention to detail and commitment to meeting schedule requirements
- Ability to communicate effectively, both verbally and in writing, with departments, subcontractors and customer personnel
Preferred Qualifications That Set You Apart:
- Prior experience and knowledge of Oracle and SharePoint systems
- Previous Emerson experience and working knowledge of Tulsa products
- Oil & Gas experience
Our Culture & Commitment to You:
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our dedication to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.
We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family’s physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
Learn more about our Culture & Values.
Our Commitment to Our People
At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.
We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.
At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.
Work Authorization
Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1(including those with OPT or CPT) , H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Equal Opportunity Employer
Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
Accessibility Assistance or Accommodation
If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com.
Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.
With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.
We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!
No calls or agencies please.
The Customer Documentation Specialist will work with the sales, quality, production teams and our customers to ensure various documentation requirements are met, including, timely and accurate submittal. Responsibilities will also include assistance in the Quality Department for inspection of parts and products, updating work instructions and other administrative tasks. This position will report directly to the Tulsa Quality Manager.