Customer Support General
Emerson
In This Role, Your Responsibilities Will Be:
- Overall responsibility for the creation of new part numbers and part number maintenance in ERP system (Oracle).
- Technical product description according to prior agreement with engineering/product management.
- Work with customer care leaders to establish a robust process for remote part creation within the scope.
- Part number creation in due time in cooperation with Supply Chain / Engineering / Product Management
- Administration / Management of new item requests.
- Preparation and management of technical and price maintenance.
- Permanent optimization of the process in the use of IT tools.
- Support the Sales and Customer Care department
Who You Are:
You take action quickly and critically in constantly fast-paced and unexpected situations. You are an active learner who uses both success and failure as learning opportunities. You build partnerships and collaboratively work to meet the target objectives set by the team.
For This Role, You Will Need:
- Excellent communication and problem-solving skills with expertise in data analysis and management (MS Excel, MS Word, MS PowerPoint)
- Effective communication, negotiation, and influencing skills.
- Product knowledge
- Ability to comprehend technical details/technical literacy.
- Proficient in a variety of software programs, including Oracle and Access
- Prefer experience in the Oracle ERP system.
- Knowledge of Excel VBA is a plus.
Preferred Qualifications That Set You Apart:
- Bachelor’s Degree in the fields: Mechanical Engineering with 3+ years of experience in Oracle, Part number creation, ERP Experience, SAP Experience will be an added advantage.
Our Culture & Commitment to You
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results. We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
Our Commitment to Our People
At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.
We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.
At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.
Accessibility Assistance or Accommodation
If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com.
Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.
With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.
We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!
No calls or agencies please.
Part Creation Specialist