Software Engineer
Emerson
Troubleshoot, communicate, and manage support issues utilizing the Emerson ticket management system
In-depth knowledge of Fisher Flow Controls business systems, databases, and business processes.
Gather requests and define needs for system and process improvements, including both IT support processes and business processes as well.
Participate in testing and verification of system upgrades and fixes
Other business system-related activities and general IT user support functions as required
Work with functional staff to resolve their issues
Work with technical and other support staff to ensure prompt resolution of issues, as well as adherence to service level agreements
- You readily act on challenges, without unnecessary planning and you will actively listen and checks for understanding and work with people to establish explicit performance standards.
Very good written and verbal communication skills
Excellent skills and experience (5+ years) with Microsoft Office applications.
Experience with Microsoft Visual Studio and Team Foundation Server
Knowledge of Windows Server maintenance and application administration
Excellent organizational, troubleshooting, and problem-solving skills
Ability to decipher end-user problems and identify problem sources and solutions
Customer service focused with the ability to effectively organize tasks, manage multiple priorities/details, meet schedules, and deliver on customer commitments.
Knowledge of product definition concepts
Understanding of rules-based product configuration
Demonstrated desire and ability to learn quickly and work within a team environment
Skills in debugging code, reading log file, and general programming logic is highly desired
Flexibility and availability for after-hours support, especially during month end closing.
Demonstrated ability to work in a group setting
A minimum of 3 years of directly related experience is required
A bachelor’s degree in an Information Technology discipline is desired, but may be exchanged for additional years of experience
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.
We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
Our Commitment to Our People
At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.
We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.
At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.
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Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.
With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.
We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!
No calls or agencies please.
The Systems Support Analyst I will provide day to day support for various systems, including but not limited to Oracle, FLEx, OASIS, QA Docs, Error Correction & the Custom Match process. This includes working issues with interfaces, interfacing with other Emerson support teams and ASG, managing ticket flow and escalation of issues, working with end-users to better understand potential issues or concerns, and providing training to help clarify processes and procedures.