The Product Engineer role at Emersonin Knoxville, TN is an incredible opportunity for your career in software, industrial automation and Reliability! Emerson’s AMS portfolio enables the Emerson vision for Boundless Automation by unifying data, systems, and people across the enterprise to achieve improvements in safety, production, reliability, sustainability and workforce empowerment.

You will provide a high level of product expertise to our Technical Support, Marketing and Technology teams to perform expert troubleshooting, diagnosis and enhancements of our products and engaging with our customers. You will be involved in global initiatives to influence our strategic growth within the industry, particularly for software used in the areas of Predictive Maintenance and Condition Monitoring.

With the flexibility of hybrid work schedule (1 day remote) and the prospect of collaborating with motivated individuals to build groundbreaking products, this is undoubtedly a unique career experience. Make this great opportunity yours!

In this Role, Your Responsibilities Will Be:

• Working directly with customers and global product support staff to diagnose issues to ensure success in using Emerson's AMS brand of products under the Machinery Health Management portfolio
• Providing remote diagnostics to investigate and replicate software and hardware application issues at client sites to expedite solutions
• Becoming a subject matter expert on our products to influence future innovation of the suite of product offerings
• Building Knowledge Base Articles and content for product information to be used in the field and technical support
• Developing and delivering department training sessions for new product releases
• Providing feedback to Marketing and Technology teams regarding our end-user requirements and enhancement requests, based on the investigation of customer reported field issues and pain points
• Demonstrating technical expertise, proficiency, and self-sufficiency in computer skills, networking, communication and automation protocols
• Demonstrating Customer Loyalty principles to achieve Customer Satisfaction goals
• Establishing and maintaining close consultative long-term relationships with key customers to assist with their support needs

Who You Are:

You creatively solve problems. You step up to technical challenges, seeing them as opportunities. You actively seek guidance from pertinent sources to make timely and well-informed decisions. You remain energized and effective when faced with ambiguity and uncertainty. You actively listen and check for understanding. You readily adopt personal, interpersonal, and leadership behavior.

For This Role, You Will Need:

• Experience with software troubleshooting and support
• Knowledge of industrial network architecture and communication protocols used in industrial automation and telemetry applications
• Network skills, database applications, knowledge with virtual machines, web-based applications
• Strong multi-tasking skills: ability to get many tasks done quickly and accurately with high level of attention to detail
• Ability in resolving system issues in a production environment and adjusting communication to fit the audience and the message for customers and Emerson stakeholders
• Excellent communication skills
• Legal authorization to work in the United States without sponsorship now or in the future. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1 (including those with OPT or CPT) , H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Preferred Qualifications that Set You Apart:

• Bachelor’s degree in engineering
• 3+ years’ experience in solutions used for Condition Monitoring of critical assets and data collection for Predictive Maintenance
• Product knowledge and at least 3 years field service and/or remote support using or supporting AMS brand products under the MHM portfolio: AMS Machine Works, AMS Machinery Manager, AMS 6500 ATG, AMS 6500, AMS Asset Monitor, AMS Wireless Vibration Monitors, AMS 9420, AMS 2140
• Strong presentation skills for in person or online settings
  

Our Culture & Commitment to You:​

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results. ​

We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family’s physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.​

#LI-SD1

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WHY EMERSON

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.

Work Authorization

Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1(including those with OPT or CPT) , H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

Accessibility Assistance or Accommodation

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com.

ABOUT EMERSON

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!

No calls or agencies please.

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The Product Engineer role at Emersonin Knoxville, TN is an incredible opportunity for your career in software, industrial automation and Reliability! Emerson’s AMS portfolio enables the Emerson vision for Boundless Automation by unifying data, systems, and people across the enterprise to achieve improvements in safety, production, reliability, sustainability and workforce empowerment. You will provide a high level of product expertise to our Technical Support, Marketing and Technology teams to perform expert troubleshooting, diagnosis and enhancements of our products and engaging with our customers. You will be involved in global initiatives to influence our strategic growth within the industry, particularly for software used in the areas of Predictive Maintenance and Condition Monitoring.