Job Summary & Responsibilities: Service Operation – Reliability Solution

1. Service Manager for entire RS Team – Sales & Service Operation.
2. Handling RS Service Center Repair team & Service Business
3. Managing PDM Service team
4. Service Operation for PAM Business
5. Meeting Service Sales POR
6. Co-Ordination with Internal Sales & Service Team, External Customers for entire reliability solutions (i.e. PAM, PDM, MHM, AMS etc.)
7. Complete ownership / In charge of NSC.
8. Drive the Hardware Guardian Support for Portable along with it’s execution strategy.
9. Complete ownership for billing all MHM Service Orders such as HW SA, Online Calibration, SW Services, Training, SW AMC, Calibration, Online Service, WL Training.

Who We Are: Lifecycle Service Management

Lifecycle Management Service enables development, implementation, and preservation of your lifecycle strategy, linking the appropriate people, processes, and technology to drive improvements and value outcomes in program execution. Available as a locally delivered service or from Emerson Factory as an enterprise level activity, Lifecycle Management Service ensures that the program is planned, implemented, and executed with the appropriate visibility and system scope to best suit your lifecycle needs.

Lifecycle services for PAM, PdM, MHM, AMS etc., comprehensive support offerings designed to ensure the long-term performance, reliability, and safety of automation systems throughout their operational life. Here's a summary of what these services typically include, using Emerson's Reliability Solutions Complete Portfolio which includes :

Product Supports,

Scheduled Onsite,

Emergency Onsite,

Scheduled System Maintenance,

System Upgrade Services,

Turnaround Services,

System Upgrade Services,

AMS Device Manager Install Services,

AMS Device Manager Implement Standard Services,

Reliability Consulting,

Educational Services,

Equipment Performance Monitoring Services,

Machinery Vibration Monitoring Services,

Certified Product Service Centers and Device Calibration Service

For This Role, You Will Need:

Team member and self-directed contributor. Works well within a team but is equally capable of performing independently.

• Knowledge of Complete Portfolio of Reliability Solutions (As mentioned in previous page – will be the Basic Requirement.

• Managing entire Reliability Solution Service team by supporting them with all kinds of technical assistance and resolving them at the earliest.

• Identify risks and issues challenges at team level and resolve them to ensure no impact on client business. Timely escalation to internal management for getting better guidance and support.

• Provide constructive feedback to the team. Helping the team to grow in the technical path and enhancing the skills and embellishing on good career path.

• Motivating and mentoring the team to perform at par to enrich business growth.

• Supporting PDM service team for technical, administrative, logistics, documentation to ensure monthly billing without any failure.

• Establish good relationships with client counterparts and sale team for growth of business.

• Notify leadership about potential growth opportunities.

• Maintain monthly Service Billing target to meet to POR.

• Continuous focus on business and team’s growth.

• Market & competitive scenario intelligence in driving the PAM business and customer development.

• Drive regional sales force in achieving the targeted budget/number for PAM

• Lead Reliability Solutions PAM bookings POR, meeting and exceeding the Business Unit orders budgets.

• Coordinate with regional sales forces from regions to support with accounts coverage plan with technical support, that improve growth path for PAM business.

• Responsible for POR planning and compliance along with CRM opportunities management with regional teams for PAM numbers.

• Deliver booking growth and ensure major opportunities are covered and positioned for a win (PAM)

• Coordinate with regional sales forces for activities plannings which involves customers presentations, Roadshows, account assignment, and ongoing customer needs

• Booking coordination with Legal, finance in support to concern regional team

• Align with all vital regional and Business Unit Checkpoint Controls

Desired Educational Qualification:

B.E. / B. Tech (Instrumentation / ECE/ Electrical). Candidates with degrees in other engineering disciplines and experience in a similar field can be considered.

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

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WHY EMERSON

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.

Accessibility Assistance or Accommodation

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ABOUT EMERSON

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!

No calls or agencies please.

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1. Service Manager for entire RS Team – Sales & Service Operation. 2. Handling RS Service Center Repair team & Service Business 3. Managing PDM Service team 4. Service Operation for PAM Business 5. Meeting Service Sales POR 6. Co-Ordination with Internal Sales & Service Team, External Customers for entire reliability solutions (i.e. PAM, PDM, MHM, AMS etc.) 7. Complete ownership / In charge of NSC. 8. Drive the Hardware Guardian Support for Portable along with it’s execution strategy. 9. Complete ownership for billing all MHM Service Orders such as HW SA, Online Calibration, SW Services, Training, SW AMC, Calibration, Online Service, WL Training.