In This Role, Your Responsibilities Will Be:

• Ensure consistent and effective customer service across all channels (phone, email, etc.), covering order management, fulfilment, problem solving, and general support.
• Provide, verify, and ensure the accuracy of all customer and order-related information to enable efficient and correct order entry.
• Perform contract review and ensure strict application of price policies (SOCX) and ITC requirements, escalating any discrepancies to management.
• Monitor the order book daily, proactively coordinating with planning, warehouse, and other departments to anticipate issues and meet customer commitments.
• Proactively inform customers about potential delays, issues, or changes affecting their orders.
• Check feasibility of customer requests, including lead times, required certificates, and export-related documentation.
• Maintain a commercial mindset by identifying customer needs, generating leads for the sales team, and offering additional or alternative products when appropriate.
• Ensure clear, focused communication with management, accurately always representing customer needs and situations.
• Follow customer service procedures in line with the Quality Management System, DAUT policies, health and safety standards, and contribute to backup coverage for critical processes.
• Handle customer complaints and issues promptly, escalate errors when identified, support team members as needed, contribute to continuous improvement initiatives, and maintain strong knowledge of the Discrete Automation product portfolio.

Who You Are:

You are detail-oriented and proactive, with a strong focus on accuracy and quality in everything you do. You are comfortable working under time pressure and stay organized even in fast-paced environments. You bring strong analytical and problem-solving skills, combined with an excellent customer mindset. At the same time, you are cooperative, enjoy working with others, and contribute positively as a reliable and engaged team player.

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For This Role, You Will Need:

• 1-3 years of experience in customer service roles

• Excellent verbal and written communication skills in German. Fluent in English
• Computer skills and electronic business interfaces: outlook, e-mail, Microsoft Office etc

Preferred Qualifications that Set You Apart:

• Good knowledge and demonstrated practice of international trade: Incoterms, Payment terms, Transport.

Our Culture & Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

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If you are looking for an opportunity to grow, Emerson has an opening for you as Customer Service Representative. In this role, you will ensure a positive customer experience and the fast, accurate processing of customer orders from booking through invoicing. You will provide timely and knowledgeable support to customers at every stage of the order lifecycle, proactively addressing and resolving any issues. You will also work closely with technical support and outside sales to ensure effective collaboration and prompt resolution of customer needs. We look forward to seeing your application!