Level Field Service Technician
Emerson
If you are a field service professional with strong expertise in Level measurement technologies looking for an opportunity to grow, Emerson has an exciting opportunity for you! In this role, you will support customers across the United States by delivering advanced technical services for Rosemount Level instrumentation and systems.
You will serve as a technical expert for Rosemount Level technologies, including Radar Level and Tank Gauging solutions, supporting Emerson’s installed base across North America. In addition to providing direct field service, you will collaborate closely with Sales, Business Development Managers, service centers, and product management teams to ensure customers receive world-class technical support and lifecycle services.
This role combines site walkdowns, advanced troubleshooting, commissioning, mentoring field technicians, and customer training, helping protect and grow Emerson’s Level installed base while delivering exceptional customer experiences.
- Perform demand and contract field services, including emergency and scheduled maintenance
- Provide advanced troubleshooting, configuration, calibration, and start-up services
- Support commissioning and startup activities for Level instrumentation in both greenfield installations and brownfield upgrades.
- Assist with Factory Checkout (FCO), Factory Acceptance Testing (FAT), and Site Acceptance Testing (SAT) to ensure systems meet quality and functional standards.
- Serve as a technical subject matter expert for Level technologies, supporting field technicians, service centers, sales teams, and customers.
- Assist customers remotely through digital tools such as WebEx or Microsoft Teams to diagnose and resolve technical issues.
- Provide onsite and remote support for complex Level applications, system integration challenges, and commissioning activities.
- Act as a strategic communication point between customers and Emerson teams to resolve technical issues and drive organizational accountability.
- Train and mentor field service technicians to strengthen Level expertise across the service organization.
- Deliver Level product and application training for customers and internal service personnel.
- Develop and refine best practice procedures for Level startup, configuration, and troubleshooting.
- Consult with factory engineering teams and service centers to ensure the correct technical solutions are implemented.
- Support system integration activities and coordinate with project teams to ensure successful execution of customer projects.
- Ensure safety awareness and leadership are central to all onsite activities and maintain compliance with Emerson safety, quality, and operational procedures.
- Manage travel, expenses, and administrative responsibilities in accordance with company policies.
- Maintain technical expertise through factory training and self-study on new Level technologies and system enhancements.
You evaluate pros and cons, risks and benefits of different solution options. You effectively communicate in various settings: one-on-one, small and large groups, or among diverse styles and position levels. You separate and combine activities into efficient workflows. You scan the environment for new technical skills, knowledge, or capabilities that can benefit business or personal performance.
- Bachelor’s degree in Electronics, Instrumentation, Engineering Technology, or related technical field OR equivalent technical training (Associate degree or technical certification)
- Minimum 5 years of field service experience supporting industrial instrumentation or automation systems
- Demonstrated experience with Rosemount Level instrumentation or radar-based level measurement technologies
- Strong troubleshooting and diagnostic capabilities
- Ability to travel up to 50–60% domestically; international travel might be required on occasion
- Legal authorization to work in the United States
- 5–10 years of field service experience supporting Level measurement technologies
- Completed Advanced Rosemount Level Training or equivalent Level instrumentation expertise
- Experience with Radar Level systems and Tank Gauging technologies
- Strong knowledge of industrial networking protocols such as Modbus and related communication systems
- Experience with PLC programming, HMI configuration, or industrial control systems integration
- Strong understanding of industrial applications including oil & gas, chemical processing, power generation, and bulk storage
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.
We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family’s physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
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WHY EMERSON
Our Commitment to Our People
At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.
We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.
At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.
Work Authorization
Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1(including those with OPT or CPT) , H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Equal Opportunity Employer
Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
Accessibility Assistance or Accommodation
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ABOUT EMERSON
Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.
With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.
We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!
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If you are a field service professional with strong expertise in Level measurement technologies looking for an opportunity to grow, Emerson has an exciting opportunity for you! In this role, you will support customers across the United States by delivering advanced technical services for Rosemount Level instrumentation and systems.