Technical Support Engineer
Emerson
- Provide technical support to customers across all escalation levels, ensuring timely and effective issue resolution
- Enable customer success by delivering both pre‑sales support (such as quick consultations, proof‑of‑concepts, and demonstrations) and post‑sales support, remotely and onsite
- Investigate, replicate, and perform root cause analysis for customer issues, delivering solutions within agreed service level agreements
- Educate and empower customers through technical training sessions and support engagements
- Guide customers through product onboarding, application troubleshooting, and ongoing solution maintenance
- Advocate for the customer experience by sharing insights and improvement opportunities with relevant internal teams
- Collaborate closely with NI Global Product R&D throughout the product lifecycle, providing feedback on design, reliability, and usability
- Escalate complex technical challenges to appropriate internal teams while maintaining ownership of the customer relationship
- Capture, document, and share technical knowledge to promote customer self‑service and continuous improvement
- Create and maintain knowledge base content in alignment with Knowledge‑Centered Service (KCS) practices
- A bachelor’s or master’s degree in a STEM‑related field (Science, Technology, Engineering, or Mathematics)
- Hands‑on experience with at least one of the following programming languages:
- LabVIEW
- C#
- C++
- Python
- Foundational knowledge of electronic circuit design concepts and basic electronic instrumentation
- Strong teamwork and collaboration skills
- Willingness to engage directly with customers and provide hands‑on technical support
- Ability and willingness to travel domestically or internationally as required
- Strong verbal, written, and interpersonal communication skills, with fluency in English
- Experience with NI products or NI certifications
- Exposure to FPGA development and Verilog
WHY EMERSON
Our Commitment to Our People
At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.
We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.
At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.
Accessibility Assistance or Accommodation
If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com.
ABOUT EMERSON
Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.
With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.
We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!
No calls or agencies please.
As an NI Technical Support Engineer (TSE) at Emerson, you play a critical role in enabling customer success by providing deep technical expertise across NI products and platforms. This role begins with a 6–12 month onboarding and training period in the NI Shanghai office, where you will receive comprehensive technical and professional development. Following this phase, you will be permanently based in Xi’an or Shenzhen. In this role, you will partner closely with customers to resolve technical challenges, support their development schedules, and build long‑term trust as a reliable technical advisor. You will also act as the voice of the customer internally—collaborating with R&D, Sales, and Global Support teams to continuously improve products, platforms, and customer experiences.