Product Analytics Manufacturing IT Technical Support Engineer

Job descriptions:

• First-line engineer to handle malfunction & technical request cases related to production flow, system or infrastructure within stipulated SLA.

• Monitors applications and infrastructure alerts and proactively resolves or escalates alerts if deemed necessary.

• Troubleshoot cases by reviewing systems or data log files and proactively look for solutions.

• Collaborate and work closely with Tier 2 engineers in resolving escalated cases.

• Concise in creating, updating, and resolving cases via ServiceNow ticketing system.

• Diligently adhere to Operation’s Standard Operating Procedures and Processes while handling cases.

• Able to create knowledge articles / OCAP (Out of Control Action Plans) when the need arises.

• Coordinate and / or participate in ad-hoc projects.

• Able to work on a 24x7 rotating shifts all year round.

Basic Qualifications

• Degree in Computer/ Information Technology or equivalent or Diploma with 3-4 year’s work experience.

• At least 2 years of working experience in system/network/software troubleshooting.

• Knowledge in Windows and Linux system administration, Networking/ Security is an added advantage.

• Proficiency in written/verbal English. Mandarin is an added advantage.

Preferred Qualifications

• Experience and knowledge in semiconductor testing environment

• Database administration (SQL server) is preferred.

• Candidate must be independent, self-driven, customer oriented with good interpersonal communication skills and must be able to work as a team.

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NI/Emerson Optimal Plus is looking for a Technical Support Engineer based in Penang. This opening is suitable for someone who is enthusiastic to handle technical issues from customers and perform various troubleshooting or issue resolution.