If you are a Specialist I Accounts Receivable professional looking for an opportunity to grow your career, this role offers the chance to be part of a dynamic and collaborative finance team committed to enhancing collection efforts and driving continuous improvements for the business. You will provide first-line credit and collection services through phone calls and email to achieve Emerson’s financial and operational goals

If this sounds like a perfect fit for you, apply now and join our team in Mandaluyong City, Philippines!

In This Role, Your Responsibilities Will Be:

• Identify, validate, and log customer disputes to initiate resolution and escalation.
• Perform initial investigation and communicate findings with the proper owners or resolvers.

• Monitor and ensure immediate resolution of disputes. Utilize reports to follow up on disputes.

• Promptly request for credit memos upon validation of the claim. Clear the deduction in the AR Ledger once credit is issued.

• Generate monthly deduction reports, analyze trends in deductions by customer or product line, and present findings to management to drive process improvements

Who You Are:

You have a strong drive for results and exhibit passion and enthusiasm to get things done. You are proactive and highly innovative in approaching problem-solving efficiently. You can proficiently communicate ideas and influence both internal and external customers. You're interpersonally savvy and able to collaborate and efficiently work with people at any level.

For This Role, You Will Need:

• Bachelor’s degree in any finance field.

• With at least 1 year experience in Customer Service or BPO related fields
• Very good English written and oral communication skills, as all written and phone communication will be in English
• Willing to work night shifts

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

#LI-Hybrid

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WHY EMERSON

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.

Accessibility Assistance or Accommodation

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com.

ABOUT EMERSON

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!

No calls or agencies please.

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If you are a Specialist I Accounts Receivable professional looking for an opportunity to grow your career, this role offers the chance to be part of a dynamic and collaborative finance team committed to enhancing collection efforts and driving continuous improvements for the business. You will provide first-line credit and collection services through phone calls and email to achieve Emerson’s financial and operational goals