Junior Customer Services Representative

Emerson

Emerson

Customer Service

San José Province, Escazu, Costa Rica

Posted on May 21, 2026

Join Emerson, a leading global technology and engineering company, as a Customer Service Representative in our Costa Rica office. At Emerson, we strive to build ground-breaking solutions that leave our world in a better place than we found it. This is your chance to be part of an exceptionally dedicated team that values collaboration, inclusion, and innovation. If you are ambitious, determined, and eager to excel, this opportunity is for you!

In This Role, Your Responsibilities Will Be:

As a Customer Service Representative, you will have the opportunity to contribute to a meaningful role by providing flawless customer service through email and phone interactions. Your duties will include assisting customers with order changes, cancellations, document requests, expedites, and providing price and delivery information. You will play a key role in promoting happiness by delivering timely and accurate information.

  • Responsible in providing customer service regarding pricing, availability and delivery, order placement and inquiries, order maintenance (add, cancel, approve, routing options, changes, and general Discrete Automation product inquiry. Ensures information given to customers is timely and accurate. The representative is also expected to assist customers on basic shipping issues like shortage, overage, etc. which may require them to do research and analysis.
  • Answer emails and calls from channel distribution, exhibiting world-class customer service excellence.
  • Provide inside sales support for pricing and availability.
  • Assist customers with basic order queries, such as status, expedites, and cancellations.
  • Address general product inquiries based on available system information.
  • Perform additional duties and responsibilities as assigned by management.
Who You Are:
You understand the importance and interdependence of internal customer relationships.

You balance planning with actions. You try different solutions for problems and learn from the results. You make new connections and build relationships in other areas and teams.

For This Role, You Will Need:
  • 6 months to 1 year of customer service experience.
  • English level: B2.
  • Proficiency in Microsoft applications like Word, Excel, PowerPoint, and Outlook.
  • Demonstrated systems and process knowledge.
  • Excellent customer support skills.
  • Ability to multi-task in a fast-paced environment.
  • High sense of urgency and strong comprehension skills.
  • Strong written and verbal communication abilities.
  • Ability to work well under pressure and deliver accurate outputs.
Preferred Qualifications That Set You Apart:
  • Knowledge of Salesforce, Oracle is a plus
  • Excellent verbal and written communication skills
  • Detail and action oriented, nimble learner
  • Ability to work well under pressure and multitask in a fast-paced environment

Working Conditions

Our team supports US customers therefore the person in this position must comply with US business hours and working days on a schedule from Monday through Friday from 8am to 5pm EST (Daylight saving)

*US holidays are different from CR holidays. The nature of the business demands coverage for US working days therefore it might be necessary to work on a CR holiday. This will be notified by the supervisor ahead of time and will be paid according to CR law.

Our Culture & Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, vacation and holiday leave.

WHY EMERSON

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.

Accessibility Assistance or Accommodation

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com.

ABOUT EMERSON

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!

No calls or agencies please.

Join Emerson, a leading global technology and engineering company, as a Customer Service Representative in our Costa Rica office. At Emerson, we strive to build ground-breaking solutions that leave our world in a better place than we found it. This is your chance to be part of an exceptionally dedicated team that values collaboration, inclusion, and innovation. If you are ambitious, determined, and eager to excel, this opportunity is for you!
See more open positions at Emerson