Efficiently perform credit & collection activities to Emerson's customers by adhering to collections roadmap, regularly reviewing open/active accounts for collection efforts and preparing and communicating monthly Statement of Accounts to all assigned customers in a timely manner. Identify, validate, and log customer disputes to initiate resolution and escalation. Perform initial investigation and communicate findings with the proper owners/resolvers. Monitor and ensure immediate resolution of disputes. Utilize reports to follow up on disputes. Adhere to support workflow to achieve/exceed identified metric goals such as past due reduction, cash collection and dispute management. Assist or Perform cash application by reviewing received payments and customer remittance advices related to assigned accounts and providing accurate invoice details and supporting documents for proper payment allocation. Monitor advance payments and coordinate with the business units to ensure that invoices are raised immediately. Allocate payments against invoices. This includes all payment types - wire, credit card, ACH, etc. Escalates delinquent customers to team leader, supervisor and division POC for credit-hold, credit limit decrease, etc. Responds to customer’s requests and emails Maintains and administers customer account database through system tool. Ensure required information is entered into central database pertaining to customer issues or requests Review prepayments and unapplied payments Research shortages, overage or other discrepancies and process credit memos and debit memos

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WHY EMERSON

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.

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ABOUT EMERSON

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!

No calls or agencies please.

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Credit and Collections, issuance of credit and rebill and processing of invoices for payment. In addition, he/she will be responsible for customer service activities such as coordination/communication with client divisions or with counterpart team offshore regarding issues delaying payment application or any discrepancies, to his/her counterpart, Credit and Collection or Accounting Department.