Order Administrator
Emerson
Software Engineering
Cluj-Napoca, Romania
As the Order Administrator in Cluj-Napoca, you will play a vital role in delivering an excellent customer experience by ensuring accurate and timely processing of customer orders. You will act as a key link between customers and internal teams, supporting the full order lifecycle while contributing to efficient operations and continuous improvement within the Customer Care team for Pressure Management department in Europe.
We look forward to seeing your application!
Process customer orders in ERP systems with a strong focus on accuracy and timeliness
Review and validate order details, ensuring all commercial and customer requirements are correctly captured
Collaborate with internal teams (Production, Finance, Trade Compliance) and communicate with customers to ensure smooth order execution
Maintain and update customer data and ensure consistency of information across ERP, CRM, and other systems
Monitor delivery timelines and coordinate shipments to meet customer expectations
Identify and implement solutions when standard order fulfillment cannot meet customer requirements
Manage order acknowledgments, documentation, and archiving in compliance with company policies
Support continuous improvement initiatives and maintain accurate, up-to-date order records, including handling changes
You build and deliver solutions that meet customer expectations. You establish and maintain effective customer relationships. You create teamwork allowing others across the organization to achieve shared objectives. You readily action new challenges, without unnecessary planning. You step up to handle tough issues.
Experience in order processing, customer support, or commercial operations within a fast-paced environment
Familiarity with ERP systems (such as Oracle or SAP) and good digital skills (MS Office, data entry tools)
Proficiency in English (written and spoken)
Strong organizational skills with the ability to prioritize and manage multiple tasks effectively
Solid communication and collaboration skills, with the ability to work both independently and in cross-functional or virtual teams
Experience working in a multinational or shared services environment
Exposure to customer care or order management processes in a technical or manufacturing industry
Knowledge of additional European languages
Interest in process improvement and data quality initiatives
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.
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Our Commitment to Our People
At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.
We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.
At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.
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Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.
With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.
We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!
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As the Order Administrator in Cluj-Napoca, you will play a vital role in delivering an excellent customer experience by ensuring accurate and timely processing of customer orders. You will act as a key link between customers and internal teams, supporting the full order lifecycle while contributing to efficient operations and continuous improvement within the Customer Care team for Pressure Management department in Europe. We look forward to seeing your application!