Business Manager - Fluid & Motion Control
Sales & Business Development
San José Province, Escazu, Costa Rica
The Discrete Automation Business Manager – Application & Customer Service is responsible for leading customer-focused initiatives, managing application engineering teams, and driving business growth in discrete automation solutions. This role will represent the BU at the CR Leadership Team and will support compliance of local
Policies and Procedures and ensures seamless integration of customer service operations with technical application support, aligning with organizational goals and market demands.
- Lead and manage the Application & Customer Service team to deliver high-quality support and solutions.
- Develop and implement strategies to expand discrete automation business opportunities.
- Collaborate with engineering, and product management teams to align customer needs with technical solutions.
- Oversee customer service processes, ensuring timely resolution of inquiries and issues.
- Drive continuous improvement initiatives in application engineering and customer support.
- Monitor market trends and competitor activities to identify growth opportunities.
- Prepare and present business performance reports to senior management.
- Ensure compliance with company policies, industry standards, and safety regulations.
You set stretch goals and objectives, pushing individuals or teams to perform at higher levels. You focus on highest priorities and set aside less critical tasks. You serve as a strategic partner to build, grow, and maintain profitable and long-lasting relationships with key accounts. You push yourself and help others achieve results.
- Bachelor’s degree in engineering, Business Administration, or related field. Master’s degree preferred.
- Minimum of 8 years of experience in automation, engineering, or customer service leadership roles.
- Proven track record in managing cross-functional teams and driving business growth.
- Excellent communication, negotiation, and interpersonal skills.
- Ability to analyze complex problems and develop effective solutions.
- Fluency in English and Spanish
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives— because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.
We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, vacation and holiday leave.
The Discrete Automation Business Manager – Application & Customer Service is responsible for leading customer-focused initiatives, managing application engineering teams, and driving business growth in discrete automation solutions. This role will represent the BU at the CR Leadership Team and will support compliance of local Policies and Procedures and ensures seamless integration of customer service operations with technical application support, aligning with organizational goals and market demands.