Customer Service Support
Customer Service
Shakopee, MN, USA
USD 55k-65k / year
If you are a Customer Service professional looking for an opportunity to grow your career, this role offers the chance to make a meaningful impact by supporting seamless order execution and building strong customer relationships. You will partner with cross-functional teams to manage order fulfillment from start to finish, ensuring accuracy, responsiveness, and a high standard of service. This is an opportunity to contribute to continuous improvement initiatives while working in an environment that values innovation, collaboration, integrity, and inclusion.
- Review and validate customer contracts to ensure all requirements—purchase orders, buying agreements, change orders, specifications, terms and conditions, and commercial obligations—are accurately captured in accordance with Global Clean Order Standards prior to acceptance.
- Proactively manage order backlog by monitoring reports, identifying potential delays or holds, and resolving issues to maintain inventory levels and prevent shipping disruptions.
- Answer inbound phone calls from customers regarding order status, follow-ups, etc.
- Process customer orders and transactions as needed, using appropriate lead times, order management tools, and subject‑matter expertise to meet customer requirements.
- Serve as a primary post-booking customer contact by responding to inquiries regarding order status, changes, shipping, issue resolution, and follow‑up needs.
- Provide a responsive and high-quality experience for internal and external stakeholders throughout the order lifecycle.
- Coordinate with factory, customer, and sales team to resolve purchase order discrepancies, communicate updates, and implement solutions that mitigate delays, delivery concerns, and maintain customer satisfaction.
- Adapt quickly to changing customer requirements, business priorities, and system/process updates.
- Maintain accurate customer, order, and transactional data within ERP and order management systems.
- Collaborate with global colleagues to support cross‑regional order execution and alignment.
- Identify and support process improvements that enhance order accuracy, efficiency, and customer experience.
You make new connections and build relationships in other areas and teams. You solicit both input and discussion. You build the customer relationships. You encourage open dialogue to discuss alternative perspectives.
- 2 Years related experience and an Associate’s Degree Or 4 Years realted experience and a High School Diploma or GED equivalent
- Legal authorization to work in the United States - Sponsorship will not be provided
- Completed or in-progress Bachelor’s degree in Business or related field
- Strong communication skills, both written and verbal
- Ability to work both independently and as part of a team
- Skilled in timely and effective communication
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.
We recognize the importance of employee wellbeing and know that to do your best you must have flexible, competitive benefits plans to meet you and your family’s physical, mental, financial, and social needs. We provide, a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, profit sharing retirement, tuition reimbursement, employee resource groups, recognition, and much more. Our culture prioritizes work-life balance and offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
Our compensation philosophy is simple: we pay a competitive base salary, within the local market in which we operate, and reward performance during our annual merit review process. The salary range for this role is $55,000-65,000 annually, commensurate with the skills, talent, capabilities, and experience each candidate brings to a role.
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Our Commitment to Our People
At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.
We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.
At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.
Work Authorization
Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1(including those with OPT or CPT) , H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Equal Opportunity Employer
Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
Accessibility Assistance or Accommodation
If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com.
Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.
With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.
We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!
No calls or agencies please.
If you are a Customer Service professional looking for an opportunity to grow your career, this role offers the chance to make a meaningful impact by supporting seamless order execution and building strong customer relationships. You will partner with cross-functional teams to manage order fulfillment from start to finish, ensuring accuracy, responsiveness, and a high standard of service. This is an opportunity to contribute to continuous improvement initiatives while working in an environment that values innovation, collaboration, integrity, and inclusion.