Customer Service Support 1
Customer Service
San José Province, Escazu, Costa Rica
- Receive, review and process customer purchase orders and accurately upload, enter, and book the related order in business systems. Using the established standards, check that all information supplied by the customer is correct and complete to ensure the customer receives the product they need and at the time they need it ensuring our ability to book, deliver, and collect.
- Act as the primary contact for the customers through different communications channels, working side by side with the inside sales, sales force, factories and other quote to cash teams.
- Lead and initiate proactive communication to resolve purchase order issues or to collect missing information at the order entry stage and throughout the order process to ensure the correct and timely order booking and delivery, and to provide a positive customer experience.
- Proactively communicate and resolve issues affecting speed and quality of orders at different stages of the order process, confirming customers are well advised. Proactively manage order backlog and resolve order issues and delays, process and release orders for its correct and timely delivery.
- Analyze the information in the systems to make decisions that enable the company to deliver the order with compliance to customer expectations.
- Maintain updated customer information in business systems and other databases.
- Collect and save needed information and documentation to ensure compliance with record retention and documentation procedures, provide information required for quality and continuous improvement analysis.
- Understand and consistently apply commercial policies and business practices related to quote and order entry process.
- Assure compliance conformity with import/export, contract and government requirements. Screen orders and quotes for compliance with the business unit Terms and Conditions, Agreements and standards.
- Manage the intercompany orders and providers delivery dates to ensure we meet the customer expectations.
- Complete all certifications and trainings required for the successful performance of this role, fulfill quality requirements (audit, certifications, etc.).
- Back up other team members depending on the business needs • Handle any additional tasks as needed.
- Bachelor’s degree or equivalent in business administration, accounting, finance, supply chain management, logistics, or a related field.
- You'll need excellent verbal and written communication skills to interact with customers, suppliers, and internal team members effectively.
- 1-2 years of combined experience in roles such as customer service, planning, project management/coordination, order management, logistics, or related fields.
- Proficiency in Windows and MS Office applications is a must, along with solid keyboard skills.
- Intermediate level of English proficiency is required.
- Availability: You must be willing to work during the following schedules: 6am to 3pm, 7am to 4pm, or 8am to 5pm.
- Experience dealing with customers via phone systems.
- Prior experience interacting with customers or the sales team, along with data entry experience.
- Proficiency in using order management software such as Oracle and CRM.
- Knowledge of Microsoft Excel for analyzing and reporting data.
- Being meticulous in processing orders, maintaining records, and resolving any discrepancies to keep customers happy and ensure accurate inventory management.
- Ability to prioritize tasks, handle multiple orders at once, and meet deadlines in a fast-paced setting.
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.
We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, vacation and holiday leave.
Our Commitment to Our People
At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.
We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.
At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.
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Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.
With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.
We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!
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As an Order Management Specialist I at Emerson Automation Solutions Latin America, your main responsibility is to ensure that customer purchase orders are processed accurately and promptly, along with handling related activities and requests. You'll lead orders to ensure they're completed on time and accurately, which involves staying in touch with customers and working closely with internal teams like inside sales, the sales force, and quote to cash functional teams.