Inside Sales Specialist
Sales & Business Development
Cluj-Napoca, Romania
- Manage a portfolio of customer accounts and support contract renewal activities across Emerson Systems & Software solutions.
- Own the end-to-end quote-to-order process, including quotation preparation, contract administration, order processing, and follow-up activities.
- Proactively monitor upcoming contract expirations and ensure renewals are completed within established timelines.
- Engage customers to support maintenance agreement, subscription, and lifecycle service renewals.
- Coordinate with internal stakeholders including Sales, Customer Care, Factories, Licensing Teams, Finance, Legal, and Operations to ensure successful execution of customer orders.
- Analyze customer requirements and contract details to prepare accurate commercial offers.
- Support pricing discussions and identify opportunities to improve renewal success and customer retention.
- Maintain accurate customer and contract information within the company's business systems and tools.
- Track portfolio performance against key business objectives including renewal rates, customer retention, and recurring revenue targets.
- Contribute to process improvement and automation initiatives that enhance operational efficiency and customer experience.
- You consistently take ownership of your work and proactively identify opportunities to improve outcomes. You are comfortable working in a fast-paced environment with multiple priorities and understand the importance of meeting deadlines. You communicate effectively with a wide range of stakeholders, build collaborative relationships, and approach challenges with a solution-oriented mindset.
- University degree.
- Professional experience providing sales support, inside sales, customer service, contract administration, commercial operations, or a similar customer-facing business function.
- Strong organizational and time management skills with the ability to manage multiple priorities simultaneously.
- Excellent communication and interpersonal skills.
- Strong analytical thinking and attention to detail.
- Ability to work independently while collaborating effectively within a global team environment.
- Proficiency in English, both written and verbal.
- Good working knowledge of Microsoft Office applications.
- Experience in Inside Sales, Customer Success, Contract Renewals, Commercial Operations, Sales Operations, or Order Management environments.
- Experience working with software subscriptions, maintenance agreements, service contracts, or recurring revenue business models.
- Knowledge of ERP and CRM systems such as Oracle, Salesforce, or similar business platforms.
- Advanced Microsoft Excel skills.
- Additional European language skills such as Russian, German, or Italian.
- Experience working in a multinational or matrix organization.
- By joining Emerson, you will become part of a collaborative and international environment where continuous learning, professional development, and innovation are encouraged. You will receive structured onboarding, dedicated coaching support, and opportunities to contribute to meaningful business initiatives while developing your commercial and customer relationship management expertise.
Our Commitment to Our People
At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.
We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.
At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.
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Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.
With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.
We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!
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The Inside Sales Specialist is responsible for managing customer contract renewals, software subscriptions, and lifecycle service agreements within Emerson’s Systems & Software business. This role supports the complete quote-to-order process, drives customer retention, and works closely with customers and internal teams to ensure accurate and timely contract execution.