Senior Order Engineer
Nilai, Negeri Sembilan, Malaysia
- Review and validate commercial and technical customer orders for accuracy, completeness, and compliance with established engineering standards and procedures.
- Verify product selections, options, accessories, and special requirements to ensure compatibility with product configurations and customer applications.
- Evaluate specification sheets, engineering documents, and product bulletins to ensure selected products meet service and application requirements.
- Coordinate with Sales offices, manufacturing sites, and internal stakeholders to resolve technical and commercial order issues.
- Create and maintain product structures and configurations to support customer-specific requirements.
- Review pricing accuracy for special constructions and customized solutions.
- Respond promptly to order-related inquiries and provide technical clarification when required.
- Support backlog management and critical business requirements to ensure customer commitments are achieved.
- Lead and participate in continuous improvement initiatives to improve throughput, productivity, and order quality.
- Escalate unresolved issues appropriately to ensure timely resolution and customer satisfaction.
- Perform other duties as assigned in support of business objectives.
- You build collaborative relationships across functions and communicate effectively with diverse stakeholders. You are detail-oriented, analytical, and capable of making sound decisions in a fast-paced environment. You proactively identify opportunities for improvement, take ownership of results, and demonstrate resilience when managing complex customer requirements and business priorities
- Bachelor's Degree in Chemical, Mechanical, Instrumentation, Manufacturing, Industrial Engineering, or a related discipline.
- Minimum 3 years of relevant experience in Order Engineering, Application Engineering, Manufacturing Engineering, or a related technical field.
- Ability to interpret technical specifications, engineering drawings, commercial documents, and product bulletins.
- Strong analytical and problem-solving skills with a high level of accuracy and attention to detail.
- Effective verbal and written communication skills in English.
- Proficiency in Microsoft Office applications and ERP systems such as Oracle.
- Ability to work effectively with cross-functional teams in a global environment.
- Knowledge of control valves, valve automation, or flow control products.
- Experience in order management, product configuration, or customer-facing engineering roles.
- Knowledge of ISO standards and quality management systems.
- Experience with Power BI, Power Apps, and Power Automate.
- Exposure to process improvement, productivity enhancement, or digitalization initiatives within a manufacturing environment.
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.
We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
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At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.
We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.
At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.
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Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.
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The Senior Order Engineer reviews and validates customer orders to ensure technical accuracy, product compliance, and readiness for manufacturing. Working closely with Sales, Engineering, and Operations teams, this role resolves technical issues, supports customer requirements, drives process improvements, and contributes to on-time delivery and operational excellence.