Engineer I Technical Support Order Quality
IT, Quality Assurance, Customer Service · Full-time
Mandaluyong, Metro Manila, Philippines
If you are an Engineer I, Technical Support professional looking for an opportunity to grow your career, this role offers the chance to demonstrate your technical proficiency and skills in providing excellent customer service to Emerson as a member of the Measurement Solutions organization. You will provide technical sales and application support to Emerson Measurement Solutions by performing order sizing for DP Flow Rosemount Measurement products and resolving production redlight.
If this sounds like a perfect fit for you, apply now and join our team in Mandaluyong City, Philippines!
In This Role, Your Responsibilities Will Be:
- Provide technical sales and application support to Emerson Automation Solutions Rosemount by performing order sizing for Rosemount Measurement (DP Flow) and resolving Production Redlight.
- Provide technical support and act as a resource person to Project Engineers (PE), Project Execution Lead (PEL), Inside Sales Engineers (ISE), Business Administrators (BA), Manufacturing Engineers, and Technical Support Administrators (TSA) in terms of the product sizing process.
- Perform order quality audits on booked orders for Rosemount products.
- Identify and assign Redlight to book orders and prevent manufacturing Redlight.
Who You Are:
You have a strong drive for results and exhibit passion and enthusiasm to get things done. You are proactive and highly innovative in approaching problem-solving. You deliver solutions that meet customer expectations. You can proficiently converse, creatively propose straightforward solutions, and develop alternative resolutions to customer concerns. You're interpersonally savvy and able to collaborate and efficiently work with people at any level.
For This Role, You Will Need:
- Bachelor’s degree in Instrumentation Engineering, Mechanical Engineering, Chemical Engineering, Electrical Engineering, or related Engineering courses.
- At least 1.5 years of technical support experience related to process automation, control, and optimization technologies and services.
- Intermediate to advanced proficiency in Microsoft Office applications such as Outlook and Excel.
- Intermediate knowledge of instrumentation products and engineering principles, especially with process measurement products and principles.
- Intermediate knowledge of business tools such as Oracle, Toolkit, Product Advisor (PA), CRM, SSRS, Rosewire, Engineering Assistant 5, and Engineering Assistant 6.
- Willingness to work on a night shift schedule.
Our Culture and Commitment to You
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.
We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time‑off plans, including paid parental leave (maternal and paternal), vacation, and holiday leave.
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Our Commitment to Our People
At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.
We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.
At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.
Accessibility Assistance or Accommodation
If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com.
Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.
With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.
We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!
No calls or agencies please.
If you are an Engineer I, Technical Support professional looking for an opportunity to grow your career, this role offers the chance to demonstrate your technical proficiency and skills in providing excellent customer service to Emerson as a member of the Measurement Solutions organization. You will provide technical sales and application support to Emerson Measurement Solutions by performing order sizing for DP Flow Rosemount Measurement products and resolving production redlight. If this sounds like a perfect fit for you, apply now and join our team in Mandaluyong City, Philippines!